Transportation Specialist

About the Role

Join a global leader in logistics with operations spanning over 220 countries since 1969. DHL Global Forwarding, the specialized freight division of DHL Group, provides air, ocean, and road freight solutions tailored for various industries worldwide. We are currently seeking a Transportation Specialist in Doha, Qatar, to serve as the primary liaison for designated customers, overseeing the complete shipment lifecycle from quoting to billing while ensuring customer satisfaction.

Key Responsibilities

• Build and maintain strong relationships with assigned customers to foster trust and engagement.
• Participate in joint sales visits as needed to support business growth.
• Coordinate with back-office and call forwarding teams to manage order acceptance effectively.
• Proactively update customers on shipment status, exceptions, and resolution progress.
• Facilitate customer implementation by following up on quotations and contract closures.
• Handle inbound customer inquiries, including track and trace requests, while performing up- and cross-selling efforts and generating leads for sales.
• Review and distribute performance reports to customers.
• Register, address, or delegate customer complaints aiming for prompt resolution and adherence to KPIs.
• Ensure that all aspects of the shipment process meet customer expectations, from rate quotes to final delivery and billing.
• Collaborate closely with operations and other departments for smooth shipment handling and timely updates.
• Escalate unresolved issues appropriately and work with internal and external service providers to optimize efficiency.
• Monitor service performance and initiate improvements when service levels fall short.
• Serve as the first point of contact for site operations matters, nurturing a reliable and committed customer relationship.
• Support continuous service enhancements via complaint management systems and performance dialogues.

Candidate Profile

• Strong communication, analytical, and administrative capabilities.
• Highly responsible, focused, and driven to achieve targets.
• Excellent organizational skills capable of managing multiple customer needs and deadlines.
• In-depth understanding of the forwarding industry, DHL Global Forwarding products such as land freight and saloodo, and relevant business systems.
• Sound knowledge of customer service processes and systems.
• Customer-oriented with a friendly and positive approach.
• Outstanding interpersonal and telephone communication skills.
• Commercial mindset with the ability to prioritize tasks effectively.
• Proficient English communication, both spoken and written.

What We Offer

• A global platform to contribute your ideas and grow professionally.
• Opportunities for career advancement.
• Competitive salary package.

About DHL Global Forwarding

As a division of the world’s leading logistics provider, DHL Group, we employ over 30,000 motivated staff worldwide. We pride ourselves on efficient processes, quick response times, and delivering world-class customer service. Our purpose is to connect people and enhance lives while fostering a positive and inclusive work environment.

Equal Opportunity Employer

DHL Global Forwarding is committed to diversity and equal employment opportunities, considering all qualified applicants regardless of race, religion, gender, disability, or other legally protected statuses.