Transportation Operations Manager

Position Summary

The Transportation Operations Manager is responsible for leading day-to-day terminal operations and ensuring the effective delivery of transportation services to customers. This role is accountable for managing people, equipment, and processes efficiently and cost-effectively to achieve service, safety, and performance objectives. The Operations Manager serves as the primary operational leader on site and plays a critical role in maintaining service continuity, operational readiness, and customer satisfaction.

Location & Schedule

This position is based in Saskatoon, Saskatchewan. The schedule typically runs Monday through Friday, but flexibility is required as availability outside of regular business hours may be necessary to address urgent operational matters.

Responsibilities

• Provide hands-on leadership for terminal operations, including drivers, dispatch, and warehouse teams.
• Serve as the primary point of escalation for operational issues affecting service, safety, customers, or employees.
• Oversee driver scheduling, coverage planning, and verification of hours worked.
• Support dispatch operations as needed, including troubleshooting service disruptions and resolving same-day operational challenges.
• Monitor service levels and customer commitments, implementing corrective actions for performance risks.
• Ensure performance goals are achieved across safety, quality, productivity, and people metrics.
• Champion and enforce Health & Safety standards, operational policies, and compliance requirements.
• Lead recruitment, onboarding, coaching, and performance management of terminal staff, ensuring adequate staffing levels.
• Collaborate with internal departments such as fleet, safety, HR, and leadership to support equipment readiness, facility needs, and operational execution.
• Ensure operational continuity through effective planning, communication, and handoffs, enabling smooth business operations even when not physically present.
• Maintain clear, professional, and timely communication with employees, customers, and leadership.

Requirements

• A minimum of 3 years of experience in transportation operations, dispatch, terminal leadership, or fleet management.
• Demonstrated experience leading or supervising frontline teams in a high-volume operational setting.
• Working knowledge of Hours of Service (HOS), Transportation of Dangerous Goods (TDG), and dispatching procedures.
• High school diploma is required; post-secondary education is an advantage.

Skills & Competencies

• Exceptional leadership, decision-making, and analytical abilities within real-time operational contexts.
• High degree of integrity, trustworthiness, and professionalism, with the capacity to work independently and build confidence with staff, customers, and management.
• Strong ownership mentality with accountability for results and service delivery.
• Proactive approach to identifying operational risks and implementing solutions before they escalate.
• Comfort and resilience in a dynamic and demanding transportation environment where standard operating procedures may not cover every situation.
• Excellent verbal and written communication capabilities.
• Ability to manage multiple priorities effectively and maintain composure under pressure.
• Readiness to provide direct, hands-on support to operations when necessary.
• Proficiency in MS Office Suite (Outlook, Excel, Word); experience with transportation management systems is beneficial.
• Skill in influencing and leading through credibility, consistency, and practical problem-solving.

Why Work With Us

Join a cohesive team in a positive, hard-working environment. We offer meaningful career growth opportunities, company-wide recognition programs for outstanding performance, and a comprehensive benefits package including discounts on hotels, car rentals, entertainment, gym memberships, phone plans, and electronics. Enjoy regular social events like summer BBQs and driver appreciation week. We are committed to community involvement through volunteering and donations. As a stable company, we provide security through economic fluctuations.