- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- Work from home
- Eligibility
- Candidates with at least 1 year of e-commerce or customer service experience who can work remotely from home and meet the technical setup requirements are suitable for this role. Strong English communication skills and familiarity with online store support are preferred.
- Resume
- Required to apply
Job description
About the Role
This position is focused on supporting TikTok Shop operations while delivering a smooth, high-quality experience for customers. The company is seeking someone who is careful, self-directed, and quick to act, with the ability to handle support tasks and keep online store operations running efficiently from home.
Key Responsibilities
- Handle customer conversations across TikTok Shop, chat, email, and phone, making sure replies are timely and accurate.
- Support customers with product questions, order placement and processing, tracking updates, return requests, and problem resolution.
- Keep product listings, stock information, and order statuses current within the TikTok Shop system.
- Work closely with internal teams to maintain smooth day-to-day operations and a positive customer experience.
- Keep up to date with TikTok Shop rules, platform changes, and available tools to improve store results.
What the Employer Offers
- Competitive compensation with yearly increases tied to performance.
- Paid time off for rest and personal needs.
- Health and dental coverage, or alternatively a monthly health stipend.
- Holiday bonuses in recognition of strong work.
- Fully remote work, with no daily commute required.
- Room for career progression as the business continues to grow.
Candidate Profile
- Strong English communication skills, both verbal and written.
- At least 1 year of experience in e-commerce or customer service; TikTok Shop experience is an advantage.
- Comfort using order management systems and online storefront platforms.
- High attention to detail, good organizational ability, and a proactive approach to solving problems.
- Ability to thrive in a fast-moving environment and collaborate well with others.
Work-from-Home Requirements
- A personal computer or laptop, preferably with an i5 processor or similar.
- A dependable internet connection with at least 25 Mbps upload/download speed.
How to Apply
Applicants who are interested in customer support and in helping keep TikTok Shop operations running smoothly are encouraged to submit their application.