TikTok Shop Customer Support Specialist

About TalentPop App

TalentPop App focuses on enhancing e-commerce support, emphasizing seamless and enjoyable shopping experiences for customers. They seek meticulous, resourceful, and proactive professionals to oversee TikTok Shop operations while providing outstanding customer service remotely.

Key Responsibilities

• Handle customer communications through TikTok Shop, chat, email, and phone, ensuring timely and accurate responses.
• Address product inquiries, manage order processing, track shipments, facilitate returns, and resolve issues effectively.
• Update and monitor product listings, inventory levels, and order statuses within the TikTok Shop system.
• Work closely with various internal departments to ensure efficient operations and superior customer satisfaction.
• Keep abreast of TikTok Shop policies, trends, and tools to boost store performance.

Requirements

• Excellent proficiency in English, both spoken and written.
• A minimum of one year experience in e-commerce or customer service; prior TikTok Shop experience is advantageous.
• Knowledge of order management systems (IMS) and familiarity with online store platforms.
• Strong attention to detail, organizational capabilities, and a proactive approach to solving problems.
• Comfortable thriving in a fast-paced, team-oriented environment.

Work From Home Essentials

• Personal computer or laptop, preferably with an Intel i5 processor or equivalent.
• Reliable internet connection with at least 25 Mbps upload and download speeds.

Benefits and Perks

• Competitive salary with annual pay raises based on performance.
• Paid time off for personal well-being.
• Comprehensive health and dental insurance, or alternatively, a monthly health stipend.
• Holiday bonuses to reward dedication and effort.
• Fully remote position, eliminating the need for commuting.
• Prospects for career growth and advancement as the company expands.

Additional Information

If you are passionate about customer care and ensuring seamless TikTok Shop operations in a remote setting, TalentPop App encourages you to apply and join their expanding team.