Third in Charge (3IC) - Lorna Jane Chermside

About Lorna Jane

Lorna Jane is a pioneer in the activewear industry, dedicated to empowering women and transforming lifestyles through exceptional and thoughtfully designed apparel. The brand emphasizes movement, confidence, and conscious design, aiming to inspire women beyond what they wear by fostering change in the world around them.

Role Overview

We are seeking an energetic and motivated Third in Charge to join the Lorna Jane location in Chermside, recently elevated to Platinum tier. This position is perfect for someone at the start of their retail career eager to accelerate their professional growth within a premium activewear brand. Previous leadership experience is not necessary; what matters most is a passion for retail, excellent customer service, and the eagerness to learn quickly.

Key Responsibilities

• Manage day-to-day store operations including stock management, replenishment, and loss prevention to ensure the Chermside store runs efficiently at Platinum level.
• Assist leadership by upholding visual merchandising standards through facilitating floor moves, displays, and seasonal installations that enhance the store’s ambience.
• Maintain a strong customer focus by promptly assisting shoppers, ensuring none are left unattended even while performing operational tasks.
• Help the Store Leader meet sales goals and store KPIs through individual contribution and teamwork.
• Forge genuine connections with regular customers and embody the Lorna Jane brand with enthusiasm on the sales floor.

Candidate Profile

• A customer-centered approach ensuring that shoppers receive immediate and attentive service, regardless of other ongoing tasks.
• Vivacious and outgoing personality that adds positive energy to the retail environment and fosters authentic customer interactions.
• Background in retail or customer service preferred.
• Attention to detail and efficiency in handling store operations highlight a love for doing tasks correctly.
• Competency in stock control, visual merchandising, and daily store procedures.
• Willingness and confidence to assume responsibility for store operations when necessary.

Benefits of Working at Lorna Jane

• Supportive scheduling designed to encourage a healthy work-life balance.
• Continuous training opportunities and leadership development programs.
• Clear pathways for career advancement within the company.
• Attractive employee discounts on current Lorna Jane merchandise.
• Complimentary activewear provided to initiate your journey with us.
• Access to an Employee Assistance Program for personal support.

Additional Information

Location: Chermside, Queensland, Australia
Employment Type: Full-time, Onsite
No prior leadership experience is essential.
This position requires a proactive and customer-focused attitude.