Test Center Administrator / Proctor - Full Time

Position Overview

PSI Services LLC, a global leader in testing solutions, is seeking a full-time Test Center Administrator (Exam Proctor) at their Macon, GA location (6394 Zebulon Road, Suite 102). This role plays a pivotal part in ensuring exam integrity and providing test takers with a professional and seamless experience. This entry-level position offers training and is ideal for individuals who prioritize accuracy, excellent customer service, and maintaining a calm environment.

Key Duties and Responsibilities

• Greet and orient test takers by explaining the testing processes clearly.
• Authenticate identification documents and enforce stringent exam security measures.
• Prepare testing stations and collaborate with internal teams to resolve technical problems.
• Monitor examinations attentively, ensuring adherence to PSI policies.
• Conduct opening and closing routines, including light cleaning such as workstation sanitization.
• Work with internal departments, including IT, to address any technical challenges at the test center.
• Assist test takers requiring accessibility accommodations.

Qualifications and Skills

• Possession of a high school diploma or equivalent credential.
• U.S. citizenship is mandatory.
• Prior customer service experience is favored; comprehensive training will be provided.
• Excellent communication skills and a strong attention to detail.
• Ability to maintain composure and handle sensitive situations under pressure.
• Basic proficiency with computers; familiarity with Microsoft Office is advantageous.
• Physical capability to stand or walk for approximately 40% of the work shift.
• Strong commitment to exam security and compliance standards.

Compensation and Benefits

• Hourly wage of $15.75 with full benefits for full-time employees.
• Medical, dental, and vision insurance coverage.
• Paid time off and retirement options including 401(k) and pension plans.
• Flexible scheduling aimed at supporting work-life balance.
• Opportunities for ongoing career growth and training.
• Wellness initiatives and participation in global corporate programs.
• Volunteer and community involvement prospects.

Why Join PSI?

By joining PSI, you become part of a worldwide team dedicated to empowering candidates through fair and secure assessments. The company’s core values emphasize integrity, personal growth, and meaningful purpose, making it an excellent place to build a rewarding career.