Teller

Role overview

This position is for a branch teller responsible for handling cash, cheque, deposit, withdrawal, and remittance-related transactions in line with internal standards and regulatory expectations. The role calls for careful cash balancing, accurate processing, strong customer service, and strict adherence to controls, policies, and banking procedures.

Key responsibilities

• Process cash and cheque transactions, deposits, withdrawals, and remittance transfers, while ensuring the cash drawer is balanced and free from shortages or excesses by the end of each day.
• Act as joint custodian of till cash together with the Branch Operations Manager, Operations and Service Manager, or Head Teller, so dual-custody controls remain in place.
• Complete teller work and other routine tasks according to standard operating procedures, central bank guidelines, and due diligence requirements related to anti-money laundering and other regulations.
• Handle branch administrative duties with a high level of precision and support overall branch operations through accurate execution of assigned tasks.
• Look for practical improvements in service quality, work methods, customer experience, and operational processes to support efficiency goals.
• Follow RAKBANK policies, standards, and conduct expectations at all times.
• Stay aware of the branch Business Continuity Plan and complete the required training to respond correctly during disruptions or incidents.
• Step in as Branch Operations Representative or Head Teller when needed, in line with the responsibilities of those roles.
• Help manage and optimize cash handling and related processes when performing Head Teller duties.
• Carry out department work assigned by the Line Manager, while meeting policy, procedure, reporting, regulatory, and statutory requirements.
• Maintain the bank’s positive image by delivering dependable service, strong quality, and professional conduct at all times.
• Complete operational assignments within required timelines and with a high degree of accuracy.
• Work on routine, well-defined issues using established procedures and immediate practical solutions.
• Coordinate with internal teams and external parties to exchange information, confirm details, support task completion, and resolve recurring issues.
• Operate within the bank’s policies, governance framework, and approved delegation limits.

Requirements

• Ability to process branch transactions accurately and consistently within defined procedures.
• Strong understanding of cash handling controls, dual custody, and teller compliance requirements.
• Awareness of anti-money laundering checks, regulatory obligations, and central bank guidelines.
• Attention to detail, thoroughness, and the ability to maintain high accuracy in routine work.
• Good communication skills for routine coordination with internal and external stakeholders.
• Ability to work collaboratively and support branch teamwork.
• Willingness to learn, improve job knowledge, and take initiative in operational tasks.
• Capability to follow business continuity procedures and respond appropriately during disruptions.
• Comfort working within established policies, procedures, and delegation boundaries.

Additional information

This position operates in a structured banking environment and involves routine, clearly defined work. Decisions are made within approved delegation limits, and the role emphasizes consistent service delivery, compliance, and operational discipline.

Behavioral competencies

• Team collaboration and relationship building
• Conceptual thinking

Functional competencies

• Thoroughness
• Attention to communication
• Technical expertise
• Initiative