Telecaller

Role Overview

The Telecaller will actively reach out to potential clients via outbound calls using both provided and individually sourced contact lists. This role involves explaining the company's range of wire and cable products, their features, and pricing to generate interest and leads.

Primary Duties

• Conduct outbound calls to potential customers from supplied and self-developed databases
• Explain product portfolios and pricing effectively to prospects
• Understand client needs to facilitate sales
• Arrange meetings, appointments, or site visits for senior sales staff
• Keep detailed logs of calls, follow-ups, inquiries, and interactions
• Distribute marketing resources such as brochures, catalogs, and quotations via WhatsApp or email
• Collect market and competitor data on product demand and pricing trends
• Follow up with clients to track inquiries, quotations, and orders
• Achieve or surpass daily and weekly targets for calls and lead generation
• Collaborate with Sales and Accounts teams to streamline order processing

Additional Duties When Accountant Is Unavailable

• Prepare purchase orders as needed
• Create sales orders from client requests and approved sales
• Generate delivery orders to dispatch products
• Draft billing invoices according to instructions and approved sales orders
• Coordinate PO, SO, DO, and billing tasks with Sales, Accounts, Purchase, and Dispatch departments
• Ensure timely and accurate documentation of all orders during accountant absence
• Maintain records of all documents handled and hand over pending items to the accountant upon their return