Tele-Interviewer - Remote Part-Time Opportunity

About Dynacare

Dynacare is dedicated to supporting Canadians on their journey toward a healthier future by offering accessible, easy-to-understand care and wellness services. We provide an inspiring work environment where you can grow professionally in various directions. As we enhance our technology and improve processes, you have the opportunity to contribute meaningfully and thrive.

Job Overview

As a Tele-Interviewer, you will work remotely within a call center setup, conducting interviews lasting between 20 to 60 minutes. You will handle both inbound and outbound calls with insurance applicants, completing or arranging tele-interviews. Your primary role is to accurately gather and record detailed information about applicants' lifestyle and medical history through telephone questionnaires while delivering outstanding customer service.

Responsibilities

• Conduct comprehensive and precise telephone interviews with insurance clients.
• Continually improve interviewing skills through cross-training on different insurance providers and receiving quality feedback.
• Complete all scheduled interviews daily, ensuring strict adherence to questionnaires and maintaining excellent customer service.
• Ensure accurate documentation free from errors in applicant responses during interviews.
• Submit completed questionnaires promptly after each interview.
• Collaborate with team members to achieve quality and productivity targets.
• Perform follow-up calls as necessary to resolve outstanding applicant needs.
• Manage inbound and outbound calls professionally, addressing inquiries and scheduling as required.
• Use respectful communication techniques especially when handling sensitive calls to resolve concerns effectively.
• Respond promptly to team communications via internal channels for assistance.

Requirements

• Post-secondary education or college diploma in a relevant field such as Health Sciences.
• At least one year of customer service experience.
• Experience in a high-volume call center environment where manual call transcription was essential.
• Fluency in other languages is a plus.
• Familiarity with medical terminology is advantageous.
• Technical skills including intermediate proficiency in Word, Excel, Outlook, and Teams.
• Enthusiasm for continuous learning.
• Experience in medical environments is beneficial.
• Strong interpersonal skills suitable for collaborative work settings.
• Ability to thrive under fast-paced and sometimes stressful conditions.
• Self-management skills with the ability to prioritize tasks effectively in a results-oriented context.
• Expertise in conflict resolution techniques.
• A customer-focused approach characterized by respect, patience, attentiveness, and compassion.
• Genuine interest in medical or health sciences fields.
• Effective problem-solving capabilities.

Working Conditions

• This role is fully remote.
• Approximately 85% of the workday involves telephone interactions.

Compensation and Hours

The position offers $19.35 per hour for 20 hours weekly, including evening shifts and Saturdays.

Additional Information

Dynacare values diversity and is committed to equal opportunity employment, ensuring fair treatment and accommodation throughout the hiring process. AI tools may be used in recruitment but will not contact applicants directly.

If you are passionate about contributing to health and wellness with care and commitment, we encourage you to apply and become part of our dynamic team.