Technology Business Analyst – Applications (EMEA)

Role overview

PSD Group’s client is looking for a Technology Business Analyst focused on applications across EMEA. The position sits within the Technology Enablement team and will support, improve, and streamline key business applications used across multiple countries. The role calls for a strong analytical thinker who can turn business needs into practical technology solutions in a regional environment.

Key responsibilities

• Review business processes in detail, identify improvement opportunities, and shape solutions that can scale across enterprise applications.
• Serve as the main contact for service and change requests, working closely with internal teams and external vendors.
• Collect requirements, document them clearly, and convert them into functional specifications and user stories.
• Support and carry out UAT, including spotting defects and tracking them in JIRA or similar systems.
• Run workshops, meetings, and presentations to share insights, recommendations, and proposed solutions.
• Keep process, system, and enhancement documentation accurate and up to date.
• Assist with delivery planning, tracking, and monitoring to help initiatives stay on schedule.
• Take part in governance activities such as Change Advisory Board processes and release coordination.
• Make sure solutions delivered meet business expectations, operational needs, and governance requirements.
• Develop strong working relationships with stakeholders across multiple EMEA locations.

Candidate profile

The ideal hire will bring background in business analysis or IT applications, along with hands-on experience in requirement gathering, process mapping, and testing approaches. Strong problem-solving skills, careful attention to detail, and the ability to influence stakeholders at different levels are essential. Experience with enterprise applications is important, and exposure to logistics, cargo, or operational settings would be an advantage. Familiarity with JIRA, Confluence, or similar tools is preferred. The role also requires clear written and spoken communication, plus the ability to juggle several priorities in a multi-country setup. Professional qualifications such as PRINCE2, Agile, Scrum, or PMI-ACP would be beneficial.

Additional information

This opportunity supports the ongoing improvement of technology and business processes within a fast-moving, internationally oriented organisation. The successful candidate will help drive efficiency, consistency, and innovation across EMEA operations.