Technical Support Executive

About the Role

This position involves an onsite client-facing support role in a shopping mall environment where you will handle primary queries from the mall team and tenants. It is not a core technical or coding job. You will be provided with a workstation within the mall office equipped with a laptop or desktop.

WovV Technologies offers Automated Daily Sales Reporting (ADSR) software that enables mall teams and concessionaires to monitor sales data accurately across multiple tenants. The software includes advanced analytics for benchmarking performance, analyzing trends, and comparing data across locations through a secure, role-based portal.

Key Responsibilities

• Install ADSR software for all tenants inside the mall following the installation checklist.
• Monitor daily data flow from all installed locations; troubleshoot and resolve any issues or escalate tenant-side problems to appropriate stakeholders.
• Collect monthly BWR reports during the first week and conduct audit reconciliation; proficiency in Excel is necessary to perform audits effectively.
• Build and maintain strong communication with the mall team as the primary WovVTech representative and first point of contact for all issues and queries.
• Collaborate with backend and technical teams for resolving complex technical problems.
• Maintain a professional appearance by wearing formal attire and shoes on all working days, ensuring a neat and well-groomed look.
• Work Monday to Saturday (Sunday off), with potential for weekday off swaps based on business needs.
• Adhere to working hours from 10 AM to 7 PM and complete attendance requirements via the mall office register or biometric system.

Training and Development

• Receive comprehensive hands-on training from a senior expert over 7-10 days on all relevant tasks and processes.
• Continuous support available from senior staff members during the learning phase.