Technical Account Manager 2 - EMEA

Role overview

Datadog’s technical solutions team supports the company’s growth by helping prospective customers understand the platform and by ensuring current customers see strong results from it. In this position, you will act as a hands-on technical advisor for Datadog’s largest accounts, guiding product use, adoption, and value realization across the full suite of features. The role calls for someone who is recognized as a trusted technical partner and who can connect IT operations outcomes to business impact.

Datadog values an office-based culture for the collaboration, relationships, and creativity it encourages, while also operating in a hybrid model to support a practical work-life balance.

Key responsibilities

• Provide technical guidance on support, adoption, and product usage across pre-sales, post-sales, and renewal stages.
• Review customer IT operations environments regularly and recommend changes that help increase the value they get from Datadog.
• Represent the customer’s needs by understanding their objectives and use cases, then advising on process improvements, configuration changes, feature adoption, and additional capabilities.
• Take part in preparing for and running Monthly Business Reviews and Quarterly Business Reviews with customers.
• Work closely with product management, engineering, and technical services teams to surface opportunities for new features and products.
• Keep improving practices that support technical adoption and long-term customer success.

What we’re looking for

• Strong technical foundation with practical experience in IT operations.
• Hands-on exposure to at least one major cloud platform such as AWS, Azure, or GCP.
• Comfort working with scripting languages including Python, JavaScript, Ruby, Perl, Go, PHP, or infrastructure tools such as Chef and Puppet.
• Familiarity with CI/CD tooling such as Jenkins or GitLab.
• Working knowledge of containerization technologies such as Docker, Kubernetes, or Rancher.
• Experience supporting mid-market and/or enterprise customers in a cloud environment as a Technical Account Manager.
• Prior use of Datadog or another cloud monitoring platform.
• Willingness to sit for up to 4 hours while traveling to and from client locations.
• Ability to travel by car, train, or air for up to 30% of the time.

Benefits and growth

• Comprehensive onboarding designed to set new hires up for success.
• Strong global benefits package.
• Mentor and buddy program that helps with internal networking.
• New hire stock equity in the form of RSUs and access to an employee stock purchase plan.
• Ongoing professional development, product learning, and career progression support.
• Inclusive culture with opportunities to join community guilds and inclusion-focused talks.

Additional information

Datadog notes that benefits and growth offerings may differ depending on the country of employment and the nature of the employment arrangement.

About Datadog

Datadog is a leading observability and security platform built for the AI era. It provides unified visibility across applications, infrastructure, data, models, and security so businesses can manage complexity at scale. The platform uses AI to identify and resolve issues before they affect customers and is trusted by Fortune 500 companies as well as fast-growing AI-focused organizations.

Equal opportunity

Datadog is committed to equal employment opportunity and considers applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other protected characteristics. Qualified candidates are also reviewed without regard to criminal history, where permitted by law.

Accessibility and accommodation

Datadog’s careers page is intended to be accessible to all users. If you need help with the website or assistance with the application process, you may request accommodation through the company’s designated form. That form is only for accessibility or accommodation requests and cannot be used to ask about application status.

Privacy and AI guidelines

Any information submitted as part of the application will be handled according to Datadog’s applicant and candidate privacy notice. Datadog also provides AI-related interviewing guidelines for candidates.