Supply Chain Operations Manager

About the Role

We are seeking a highly capable Supply Chain Operations Manager to oversee the complete wholesale function for a fast-paced, design-focused greeting cards and gifting brand. This pivotal role involves managing retail accounts across several major markets including the UK, EU, USA, Canada, and Australia, while expanding into new territories. You will collaborate closely with the design team on product development, negotiate and source suppliers, handle order processing, freight booking, invoicing, and revenue forecasting. Daily use of AI tools is essential to enhance speed and quality of work.

Key Responsibilities

• Drive consistent outreach to new retail buyers weekly, maintaining a dynamic pipeline of prospects categorized by engagement stages.
• Manage ongoing relationships with an international portfolio of retailers, tailoring product presentations and communications to meet varying buyer needs.
• Translate buyer feedback and market insights into detailed design briefs and manage product development to meet seasonal deadlines.
• Source and negotiate supplier agreements, ensuring quality, ethical compliance, and cost optimization including exchange rate considerations.
• Accurately calculate landed costs, margins, and pricing, providing clear financial insights to support executive decisions.
• Process and reconcile purchase orders with meticulous attention to SKU accuracy, pricing, currency, and delivery timelines.
• Handle freight bookings, export documentation, and retailer compliance requirements effectively and within KPIs.
• Manage complete invoicing cycles, including tax, currency, and portal submissions, ensuring timely and accurate financial reconciliation.
• Produce detailed sales forecasts and performance reports to track progress against wholesale revenue objectives.
• Leverage AI technologies daily to automate administrative tasks, personalize communications, and support data extraction and analysis, always verifying outputs for accuracy.

Candidate Profile

• Possess fast, consistent internet connectivity suitable for high-volume communication and portal management.
• Demonstrate rapid and dependable responsiveness to email and messages, essential for maintaining supplier and buyer engagement.
• Exhibit advanced skills with Excel and Google Sheets, including financial modeling and data tracking.
• Show strong commercial acumen in unit economics and margin analysis, capable of conveying financial insights clearly.
• Maintain exceptional attention to detail to avoid costly errors in SKUs, pricing, documentation, and deadlines.
• Have excellent written and verbal communication skills to engage retail buyers and coordinate with supply chain stakeholders.
• Be highly organized and capable of managing multiple complex tasks and deadlines simultaneously.
• Display a genuine enthusiasm for integrating AI tools such as Claude into daily workflows.
• Work independently with minimal supervision, taking full ownership of the wholesale function.

Preferred Experience

• Background in wholesale, retail buying, merchandising, account management, or B2B sales in consumer product sectors like gifting, stationery, or homeware.
• Previous experience with suppliers in China and the UK and familiarity with freight forwarding and import logistics.
• Knowledge of cloud-based accounting, inventory systems, retailer EDI, and supplier portals.
• Experience selling to large retail chains and managing compliance with ethical audits and product labelling standards.

Additional Information and Terms

• Compensation is paid in USD twice monthly (on the 15th and 30th).
• Paid time off and holiday observances follow company policies.
• This position is fully remote; however, availability during UK business hours is required.
• Applicants must submit an updated resume along with a brief introduction video outlining relevant experience and approach to purchase order management to proceed in the hiring process.