Suppliers Onboarding Professional

Company overview

360kart Marketplace Ltd is an AI-powered live commerce platform that brings retail brands and creators together to grow sales and help creators earn from their audience. Its business runs across three connected parts: the 360kart Pro Platform, the 360kart Pro Shop, and the 360kart Innovation Hub. The Pro Platform supports creator participation and content monetization through subscriptions and ads. The Pro Shop helps retailers improve Gross Merchandise Value (GMV) and earns revenue through commissions. The Innovation Hub is focused on building a talent pipeline by identifying, training, and placing young professionals in areas such as Marketing, Sales, Logistics, and Customer Service.

Role summary

As a Suppliers Onboarding Professional, you will own the complete onboarding journey for new suppliers and ensure they are smoothly brought into the 360kart Pro ecosystem. The role covers sourcing and evaluating supplier prospects, supporting registration and paperwork, organizing product setup, pricing, and catalog quality, and making sure new suppliers are fully enabled to start trading effectively.

What you will do

• Identify and approach prospective suppliers, then assess whether they are a good fit for the platform.
• Support suppliers through registration, document submission, and account setup.
• Coordinate product listing preparation, pricing input, and catalog accuracy.
• Communicate regularly with suppliers by phone, email, and face-to-face meetings.
• Provide basic training so suppliers can use the platform and related tools confidently.
• Resolve onboarding-related challenges and coordinate with internal teams when support is needed.
• Work closely with Sales, Operations, and Customer Support to keep onboarding moving efficiently.
• Track supplier progress during launch and early activation, and share feedback for process improvements.
• Recommend updates to onboarding workflows and tools based on supplier experience and performance data.

Requirements

• Experience building and maintaining supplier or vendor relationships, including outreach, negotiation, and account setup.
• Hands-on exposure to onboarding workflows, document handling, and maintaining accurate catalog and pricing data.
• Ability to work with digital platforms, marketplaces, or e-commerce systems and train new users on the basics.
• Strong verbal and written communication, presentation, and stakeholder management skills.
• Good planning, organization, and time management skills with strong attention to detail.
• Comfort managing several onboarding tasks or projects at once.
• Ability to diagnose issues, resolve simple problems, and escalate more complex matters when necessary.
• Willingness to use basic reporting tools or dashboards to monitor progress and performance indicators.
• Prior background in marketplace operations, procurement, sales support, or vendor management is an advantage.
• Bachelor’s degree in Business, Supply Chain, Marketing, or a related discipline, or equivalent practical experience.
• Ability to work in a hybrid setup in Accra and travel occasionally for supplier visits.

Work arrangement

This is a full-time hybrid position based in Accra, Greater Accra Region, Ghana. The role combines on-site supplier engagement with some work-from-home flexibility and may require occasional field visits to suppliers.

Additional information

The company is building a strategic talent pipeline through its Innovation Hub and emphasizes practical, performance-focused execution across its marketplace operations. No salary, stipend, or vacancy count was specified in the source.