Subject Matter Expert

Role overview

Resolver is hiring a Subject Matter Expert to join its Platforms Team in Leeds. The position focuses on analysing online harms and helping protect people from harmful, illegal, hateful, violent, inauthentic, and misattributed content found across social media. The work is intended to support safer online spaces and has a direct real-world impact.

This role suits someone with a background in research, intelligence, analysis, safeguarding, or trust and safety who can investigate complex risk areas, particularly regulations and online threats linked to suicide, self-harm, and related issues. The role combines hands-on intelligence work, client communication, mentoring, and support for the wider team.

What you'll do

You will take ownership of a subject matter specialty within the Platforms Team and its related sub-teams. The job involves turning online harm research into clear, practical intelligence outputs that help inform action.

You will work directly with clients, communicate findings clearly in writing and verbally, and explain key risks, trends, and issues in a concise, approachable way. The role also requires you to stay current with developments in the field and contribute proactive research that improves trust and safety outcomes.

In addition to delivering intelligence work, you will help build capability across the team by guiding others, sharing expertise, running training, and giving constructive feedback to improve overall quality.

Experience and approach

Success in this role depends on strong investigative thinking, professionalism, curiosity, and the ability to handle multiple priorities. Resolver is looking for someone who can manage projects from start to finish, adapt to changing needs, and keep deadlines under control across several deliverables.

A degree is not required, but relevant experience is important. Practical knowledge of OSINT methods or formal intelligence training is especially valued.

Benefits

The role comes with a competitive salary and a benefits package that supports wellbeing, development, and flexibility.

Additional information

This role falls under exempted questions provisions of the Rehabilitation of Offenders Act 1974. Any successful applicant will need to complete an enhanced DBS check, which may include cautions, reprimands, final warnings, and convictions. A criminal record will not automatically prevent someone from being appointed.

Resolver, formerly Crisp, is part of Kroll and states that it is an inclusive employer and an equal opportunity employer. Applications are welcomed from qualified candidates regardless of gender, gender identity, race, religion, colour, nationality, ethnic origin, sexual orientation, marital status, veteran status, age, or disability.