Style Advisor - Jeddah, Saudi Arabia

Overview

As a Style Advisor at Zegna in Jeddah, you will play a pivotal role in turning every store visit into an exceptional luxury experience. Acting as a Brand Ambassador, you engage customers by sharing our rich heritage and fostering an enthusiastic atmosphere around the Zegna collections. Building enduring customer relationships begins with a warm welcome, meticulous attention to detail during the sales process, and offering the highest standard of service. You will be the fashion and style consultant customers trust, providing sophisticated advice and elevating the brand’s presence in the market.

Key Responsibilities

• Maintain strong customer relations and deliver exceptional service before, during, and after sales.
• Develop comprehensive knowledge of Zegna's collections to recommend styling and coordinated "total looks".
• Assist in maintaining and enhancing the store's visual standards and brand image.
• Drive sales growth by adhering to exemplary retail operational standards.

Customer Service Excellence

• Deliver a memorable luxury in-store experience aligned with Zegna’s sales methodology and brand ethos.
• Adopt an entrepreneurial approach to attract new clientele and create a robust customer database.
• Consult customers attentively to identify preferences and the occasions they are shopping for.
• Anticipate and surpass both expressed and unspoken customer needs to provide superior service.
• Showcase multiple Zegna brands and products by demonstrating personalized mix-and-match options.
• Promote the Zegna Su Misura (Made-to-Measure) service when appropriate to fulfill customers’ current or future desires.
• Use company technology (iPod/iPad) to enrich the shopping experience.
• Incorporate "Zegna Stories" to enhance the sales interaction.
• Accurately record customer information using CRM tools and maintain after-sales communication, including follow-ups and thank you notes.
• Handle customer complaints empathetically in accordance with company policies on alterations, repairs, and returns.

Product Knowledge and Styling

• Continuously deepen your understanding of Zegna products, craftsmanship, fabrics, and style evolution.
• Advise customers on complete outfits based on color, texture, pattern, silhouette, and garment functionality.
• Gather and relay customer feedback to the Store Manager.
• Stay updated on stock status to optimize sales strategies.
• Conduct garment fittings and take alterations measurements for ready-to-wear items to ensure the perfect fit.
• When designated, act as the in-store specialist for Su Misura services.

Visual and Store Presentation

• Consistently adhere to personal grooming and uniform standards reflecting Zegna’s luxury image.
• Ensure product packaging and presentation meet company quality guidelines.
• Maintain cleanliness and order within the store and displays.
• Follow visual merchandising guidelines and suggest improvements to management.
• Support visual merchandising efforts, including window and display set-ups, and act as a specialist when assigned.

Team Collaboration and Sales Management

• Communicate information related to customers, products, and store operations effectively to the team.
• Assist in onboarding new employees when acting as a designated mentor.
• Train colleagues on new products as directed by management.
• Promote a positive team environment to enhance morale and sales motivation.
• Track personal performance using sales KPIs like conversion rates and average transaction values.
• Contribute to achieving sales targets through action plans established by the Store Manager.
• Recommend service, product, or operational changes to overcome sales challenges.

Store Operations

• Follow operational procedures, including time and attendance policies.
• Support store functions such as inventory management, cashiering, reporting, and guest services under direction.
• Comply with company rules and standards in all daily activities.

Qualifications and Experience

• Minimum high school diploma or equivalent qualification.
• Between 2 to 4 years of experience in retail sales or customer service environments.

Skills and Competencies

• Strong selling abilities with an understanding of service policies and compliance standards.
• Demonstrates customer delight generation and commitment to self-development.
• Passionate, open-minded, and proficient with digital tools including Apple devices and Microsoft applications.
• Good written communication skills.