Student Experience Operations Associate - EMEA/USA Region
Singapore · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Candidates with an interest in student support, customer experience, online education, and global team collaboration are a good fit for this role. Availability is required for a full-time schedule of 40 hours per week, with working hours between 9:00 AM and 6:00 PM in any timezone from GMT-3 to GMT…
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Crimson Global Academy (CGA) is an international online school that provides live, real-time learning to ambitious students across the world. More than 1,000 students from 65 countries are part of the community, and the organisation’s purpose is to help learners reach their full potential and prepare for exceptional futures.
CGA works toward this by building a love of learning that improves academic results at any age, creating a worldwide community that expands students’ outlook and helps them build useful life skills, and using advanced technology to support teachers, give families visibility into progress, and prepare students for what comes next.
Role Overview
The Student Experience Associate will provide high-quality support and strategic assistance to CGA students and parents across the EMEA/USA region. This role focuses on building strong relationships with families, ensuring queries are handled promptly, and delivering a personalised student experience.
Responsibilities
- Provide responsive, high-standard support that improves student satisfaction and helps drive positive learning outcomes.
- Make sure students and parents feel heard, supported, and receive timely replies to their questions and concerns.
- Handle administrative processes such as subject changes, withdrawals, and re-enrolments.
- Assign teachers and prepare learning resources as needed.
- Use and update the organisation’s administrative and educational online systems.
- Support and enhance the onboarding and orientation journey for students and parents.
- Partner with academic, product, and sales teams to develop practical solutions for student-related issues.
- Contribute to projects and initiatives designed to improve efficiency and scale the student support function.
Requirements
- Strong interest in supporting students, parents, and the wider learning journey.
- Ability to work independently, manage priorities well, and solve problems in a thoughtful, strategic way.
- Fast learning ability, strong comfort with technology, and confidence using different systems.
- Excellent spoken and written English communication skills.
- A collaborative attitude and willingness to act on feedback.
- Good time management and the ability to stay effective under pressure.
- Empathy, resilience, and a practical, solution-oriented mindset.
- Careful attention to detail and flexibility in day-to-day work.
Preferred Experience
- Any background in a student-facing or customer experience role.
- Exposure to online learning platforms or EdTech settings.
- Experience collaborating across multiple time zones in a global team.
Working Hours
This is a full-time position of 40 hours per week. The working window should be between 9:00 AM and 6:00 PM in any timezone from GMT-3 to GMT+3. In addition, one weekly team meeting will take place outside these hours to align with teammates in other time zones.
Additional Information
The team describes itself as hardworking, passionate, and fun to work with, and welcomes applications from interested candidates.