Strategy & Operations Manager - TikTok Shop

About the Team

The US e-commerce operations team at TikTok is dedicated to delivering top-quality products coupled with an exceptional customer experience. Leveraging a global user base exceeding one billion, TikTok serves as a powerful platform to create an innovative, secure, and user-friendly e-commerce environment.

Key Responsibilities

• Formulate and execute strategies aimed at merchant growth, onboarding, and sustained success on TikTok Shop.
• Conduct analysis of product selections, consumer demand, and platform supply to uncover expansion opportunities.
• Collaborate with cross-functional groups including operations, product development, and industry sectors to convert strategies into practical and scalable programs.
• Utilize TikTok's platform tools and product features to enhance merchant empowerment and operational processes.
• Lead and manage cross-departmental projects to align stakeholders and ensure successful project completion.
• Regularly assess merchant performance, product assortment impact, and broader ecosystem trends to optimize strategies.

Qualifications

• A minimum of a bachelor's degree in Business, Economics, Marketing, Data Science, or a related discipline.
• At least five years of experience in e-commerce strategy, marketplace operations, merchant services, or category and assortment strategy roles.
• Proven success working alongside diverse teams, including operations, product management, and merchant success.
• Strong data analysis skills to inform strategic decision-making and discover business growth opportunities.

• Experience in marketplace platforms, merchant ecosystems, or driving e-commerce growth initiatives is preferred.
• Proven capability to architect and implement scalable operational or product solutions.
• Excellent communication, stakeholder engagement, and influencing abilities.
• A self-motivated, proactive approach able to excel in fast-changing and dynamic work environments.
• Knowledgeable about US retail and e-commerce trends, consumer insights, and brand behaviors.

Company Overview

TikTok is a global leader in short-form mobile video content with headquarters in Los Angeles and Singapore and multiple worldwide offices, including New York City.

Why Join TikTok

The company nurtures creativity and joy as core values, encourages innovation, embraces an "Always Day 1" mindset for continuous improvement, and promotes diversity and inclusion within its global teams.

Diversity and Inclusion

TikTok actively fosters an inclusive culture that values diverse perspectives and strives to reflect the communities it serves worldwide.

Accommodation Policy

Reasonable accommodations are offered during the recruitment process to candidates with disabilities, pregnancy, religious beliefs, or other legally protected reasons.

Compensation and Benefits

Annual base salary ranges between 159000 and 384000 US dollars, varying depending on qualifications and location. Additional discretionary bonuses, incentives, and restricted stock units may be available. Benefits include medical, dental and vision insurance starting from day one, a 401(k) plan with company match, paid parental leave, disability coverage, life insurance, wellness programs, 10 paid holidays, 10 sick days, and 17 days of Paid Personal Time (accrual increases with tenure).

Legal Compliance Note for Los Angeles County Applicants

Applicants with criminal records will be considered fairly according to all relevant laws. However, certain job responsibilities like unsupervised client interactions, confidential information management, and sound judgment could influence hiring decisions.