Storehouse Assistant

Company Overview

Diageo, the world's foremost premium drinks company, owns over 200 brands and distributes them in nearly 180 countries. Its portfolio includes iconic names such as Johnnie Walker, Guinness, Tanqueray, Smirnoff, and Don Julio. The company fosters a culture of curiosity, innovation, and growth by encouraging passionate individuals worldwide to explore new ideas and build rewarding careers.

About the Role

The Visitor Experience team at Guinness Storehouse offers exceptional hospitality at Ireland's leading visitor attraction. They are responsible for delivering engaging and immersive guest experiences that convey the Guinness brand story and heritage. Millions of visitors annually enjoy these memorable encounters, which the team ensures from arrival to departure.

As a Storehouse Assistant, you will act as a Guinness brand ambassador, providing warm, professional, and captivating experiences to visitors globally. Your responsibilities will include leading immersive activities such as Guinness tastings and pourings, delivering confident presentations, and upholding customer service excellence in a dynamic environment.

Key Responsibilities

• Provide outstanding customer service and create memorable experiences for all guests.
• Warmly greet and assist visitors throughout their time at the storehouse.
• Guide guests through interactive Guinness experiences, including tasting sessions.
• Deliver engaging presentations and orientations with confidence and enthusiasm.
• Represent the Guinness brand proudly and knowledgeably.
• Adhere to responsible alcohol service protocols and maintain operational standards.
• Contribute to a safe, tidy, and inclusive atmosphere for colleagues and visitors alike.
• Collaborate effectively with team members to craft magical moments for every guest.

Candidate Profile and Requirements

• Minimum one year of experience in customer-oriented roles within hospitality, tourism, bar, or related service sectors.
• Excellent communication skills and confidence when engaging with large groups.
• Background in public speaking, performing, presenting, or entertaining is beneficial.
• Proficiency in English; fluency in other languages such as French, Spanish, Italian, German, or Chinese is highly advantageous.
• Strong passion for exceptional customer care and relationship building.
• Ability to thrive collaboratively in a fast-paced setting while upholding professional standards.

Work Environment and Benefits

Diageo promotes a flexible work culture that supports individual wellbeing and work-life balance from day one. The benefits package includes contemporary policies, generous holiday entitlement, a lunch allowance, product discounts, and complimentary membership at Saint James Gate Gym.

Diversity and Inclusion

Diageo is committed to fostering an inclusive culture where diversity in gender, ethnicity, ability, age, sexual orientation, socioeconomic status, education, experience, and perspectives is embraced and celebrated. Candidates are welcomed for their authentic selves and are invited to join in shaping the company’s mission to create trusted and respected consumer products globally.

Additional Information

The position is offered under a 12-month fixed-term contract at the Guinness Storehouse location in Dublin. The closing date for applications is August 1, 2026. Candidates requiring reasonable adjustments during the hiring process should communicate their needs accordingly. Diageo cautions candidates to beware of recruitment scams and confirms all official communications will originate from a @diageo.com email address without any requests for payment.