Store Manager - Atlantis The Palm

About the Role

This position goes beyond traditional store management—it's about directing one of the most renowned toy brands globally, situated within one of Dubai’s most prestigious locations. As the Store Manager for Hamleys at Atlantis, The Palm, you will uphold and express the core Hamleys identity: creating magical, theatrical, and unforgettable retail experiences that delight children and families worldwide.

You will lead with a commercial focus while ensuring outstanding customer service, overseeing daily operations, guiding your team, and achieving ambitious sales targets—all while representing the brand’s heritage and spirit.

Key Responsibilities

• Oversee comprehensive store operations, emphasizing commercial success and superior customer experiences.
• Maintain world-class levels of visual merchandising, store appearance, and ambiance fitting a prestigious venue.
• Build and sustain customer loyalty, catering to both international visitors and the local UAE population.
• Manage inventory strategically, ensuring popular products remain stocked and older inventory is controlled.
• Communicate regularly with senior leaders and purchasing teams, providing insights on product trends and customer preferences.
• Promote sales through upselling, cross-selling, and immersive retail experiences to enhance engagement and revenue.
• Lead and inspire a diverse team to deliver the unique Hamleys atmosphere characterized by joy, performance, and excellence.
• Ensure team members meet brand image standards through professional appearance and enthusiasm.
• Implement continuous coaching, training, and performance evaluations to develop and retain high-performing staff.
• Create and maintain a motivating, dynamic workplace that aligns with Hamleys values and encourages ownership and responsibility.
• Manage store financials, including cost control, cash handling, and profitability monitoring, while ensuring compliance with safety and service standards.
• Provide accurate and timely reports regarding sales, customer feedback, and operational effectiveness.

Performance Metrics

• Meeting sales and profitability goals.
• Delivering exceptional customer service leading to high satisfaction and repeat business.
• Maintaining staff motivation, strong performance, and low turnover.
• Ensuring high standards of visual presentation, product availability, and store environment.
• Timely and precise reporting, inventory management, and operational accuracy.

Qualifications and Experience

• At least five years of experience managing a prominent, successful retail store, preferably in luxury, premium, or experiential retail sectors.
• Proven leadership and team-building capabilities with a track record of nurturing motivated, effective teams.
• Strong commercial insight with excellent reporting and data analysis skills.
• Impeccable personal presentation and confidence in engaging an international clientele.
• Excellent interpersonal skills, resilience, and the capacity to perform well under pressure.
• Energetic and passionate leadership that fully embraces the theatrical spirit of Hamleys.