Store General Manager [Saudi National]

About ABYAT

ABYAT is the largest retail store in the Middle East, spanning 22,000 square meters and offering over 22,000 home improvement products, including tiles, wallpapers, lighting, and kitchen fixtures. Established in September 2005, ABYAT started in Kuwait with a customer-centric approach featuring carefully designed store layouts and top-tier service. The company is currently expanding into Saudi Arabia, Qatar, and the UAE.

Role Overview

The Store General Manager will oversee all store functions at a large-format retail location in Al Qasim, Saudi Arabia. The role involves leading the store to meet and exceed sales goals, manage key performance indicators, and deliver excellent customer experiences through effective leadership and operational management.

Key Responsibilities

• Manage daily store operations ensuring effective execution of retail activities
• Drive sales performance to meet or surpass sales targets and KPIs
• Track and analyze traffic, conversion rates, average transaction size, and sales productivity
• Maintain high customer service standards and address escalated customer issues
• Lead, develop, and coach store staff to meet performance objectives
• Ensure adherence to visual merchandising standards and promotional campaign execution
• Oversee inventory control, stock replenishment, and product availability
• Coordinate with Supply Chain, HR, Finance, Marketing, and Commercial teams to facilitate smooth store operations
• Monitor store performance metrics and produce reports with actionable insights
• Manage operating costs and identify opportunities to optimize expenses

Required Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field
• Between 5 to 8+ years of retail experience, ideally in large-format or multi-category retail settings
• Proven senior retail leadership experience with success in store management
• Demonstrated ability to consistently achieve sales and KPI goals
• Experienced in team leadership, staff coaching, and performance evaluation
• Commercially focused with strong customer experience orientation
• Comprehensive knowledge of retail operations and inventory management
• Strong analytical skills to interpret sales and operational data effectively
• Experience collaborating with cross-functional teams