Spa Receptionist

About the Role

Join Fitness Formula Clubs (FFC) as a Spa Receptionist, where you’ll serve as the welcoming face for members and guests at our Lincoln Park location in Chicago. Your role is to create a warm, professional, and inviting atmosphere while ensuring smooth operations at the spa front desk and maintaining cleanliness and order in the area.

Core Responsibilities

• Greet members by name with a friendly and welcoming demeanor, establishing a positive initial experience.
• Maintain cleanliness and organization of the spa reception, front desk, and tanning areas.
• Handle incoming phone calls professionally, directing them to appropriate personnel.
• Coordinate appointment scheduling efficiently alongside spa staff to ensure smooth service delivery.
• Accurately process transactions, maintain cash drawer balance at shift end.
• Call clients to confirm and remind them of upcoming appointments.
• Provide knowledgeable guidance about Recovery Lounge services, including medical benefits and precautions; assist clients in choosing suitable products and services.
• Address member inquiries and concerns promptly, offering additional departmental support when required.

Requirements and Qualifications

No specific education or explicit experience requirements are stated; however, excellent communication and customer service skills, along with professionalism, are essential.

Compensation and Benefits

• Hourly wage of $17.05.
• Health benefits including dental and vision insurance via Blue Cross Blue Shield of Illinois.
• 401(k) retirement plan with company matching contributions.
• Access to discounted fitness education and certifications, including Pilates, Yoga, and Personal Trainer courses.
• Opportunities for continued learning through FFC University courses at discounted rates.

Additional Perks

• Complimentary membership access to all FFC clubs.
• 25% discounts on spa services, retail products, and fitness classes.
• Employee appreciation programs including pet insurance and discounts with external partners like T-Mobile.
• An inclusive, diverse work culture.

Training and Development

FFC mandates attendance in a comprehensive training program within the first 90 days, featuring multiple hospitality courses. Your manager will provide role-specific training details following hire.