Solutions Specialist

About Dayforce

Dayforce is a global leader in human capital management, delivering a comprehensive Cloud HCM platform to organizations across various regions including North America, EMEA, and APJ. Renowned for its innovative database solutions and continuous calculation engines, Dayforce is committed to enhancing work life for employees, partners, and clients worldwide.

Role Overview

As a Solutions Specialist supporting Dayforce Industry Solutions (DIS), you will play a pivotal role in providing technical and business application support to our largest and most strategic clients. Your responsibilities will span troubleshooting, testing, and implementing resolutions, as well as maintaining strong customer relationships and ensuring satisfaction through every interaction. This function involves close collaboration with internal teams such as Development, Product, Quality Assurance, and Services, all while handling incidents and advancing client priorities.

Key Responsibilities

• Deliver outstanding customer support, building and maintaining strong relations with key clients and enhancing their experience.
• Diagnose, analyze, and resolve technical issues using C#.NET, SQL, and other object-oriented programming languages.
• Collaborate with clients to triage and address issues within Dayforce’s suite, advancing resolutions across DIS applications.
• Continually expand product expertise and become a subject matter specialist, providing insights to both internal and external stakeholders.
• Monitor client configurations, proactively identifying opportunities to exceed expectations and offer both proactive and reactive support.
• Participate in operational initiatives, including documenting resolutions, optimizing internal procedures, and supporting best practices.
• Support the transition of clients from the implementation phase to the support experience, working closely with services and customer success teams.

Requirements

• Diploma or degree in Computer Science, IT, Engineering, or a related field.
• At least 2 years of professional experience in technical customer support in a dynamic environment.
• Minimum 2 years hands-on programming experience in C#, Java, or another object-oriented language.
• Hands-on with data integration and relational database systems, especially SQL Server; familiarity with Azure DevOps is a plus.
• Experience with complex configurations and advanced troubleshooting in technical environments.
• Ability to conduct root cause analysis and manage retroactive system changes.
• Strong customer engagement and conflict management skills, and readiness to work flexible (including night shift) hours as needed.

Preferred Qualifications

• Over 5 years of experience in object-oriented programming such as C# or Java.
• Proficiency using agile methodologies or in test-driven development (TDD).
• Support experience in HRMS, Payroll, or Workforce Management platforms, particularly for clients with intricate or unionized structures.
• Demonstrated ability to advise and guide clients in altering existing business practices when necessary.

Employee Benefits

• Competitive salary and benefits package.
• Comprehensive wellness programs and initiatives to support your health and wellbeing.
• Generous vacation and time-off policies.
• Personal and professional growth opportunities, recognition, and a supportive learning environment.
• Opportunities to contribute to and participate in community impact initiatives, including company-sponsored volunteer days.

Additional Information & Terms

• Dayforce upholds strict policies against fraudulent recruitment activities; all correspondence will originate from an official @dayforce.com email address.
• No monetary or sensitive personal information is requested during the hiring process.
• Any applications found to be fraudulent or misleading will be disqualified.