SOC Support Specialist

About the Company

Huntress was established in 2015 by former NSA cyber operators with the goal of making enterprise-level cybersecurity available to organizations of every size. The company operates with a remote-first model and works alongside security teams and managed service providers that protect complex environments, especially where internal time or staffing is limited. Its technology is developed in-house and supported by a 24/7 human-run Security Operations Center (SOC), keeping the platform closely connected to the experts behind it.

Today, Huntress protects more than 5 million endpoints and 11 million identities across the world, and that footprint continues to expand as more businesses depend on its support.

Role Overview

This entry-level position sits between Huntress partners/customers and the SOC team. The role is focused on delivering responsive service, translating cybersecurity topics into clear language, and helping partners get effective support while maintaining a strong understanding of security concepts.

Key Responsibilities

• Respond to customers and partners through phone, email, and chat with a high standard of service.
• Handle security-related questions and concerns promptly and clearly.
• Simplify complex SOC findings, processes, and actions so partners can understand them easily.
• Run partner calls and help drive communication between partners and the SOC team.
• Investigate product-related issues and assist with other support requests as needed.
• Work closely with internal teams to improve the customer experience.
• Represent partner needs and share useful feedback with the right internal stakeholders.
• Help create knowledge base content and other support materials.

What You Need

• A strong interest in cybersecurity and a willingness to keep learning in the field.
• Excellent verbal and written communication skills, along with strong people skills.
• Ability to stay composed and show empathy while assisting partners during security incidents.
• Good prioritization and time-management skills.
• A collaborative mindset and a genuine desire to contribute to a high-performing team.
• Comfort with change and the ability to adapt in a fast-moving environment.
• Confidence in asking questions when needed.
• Self-awareness and the ability to work independently.
• Experience in an MSP or help desk environment.
• Experience with Microsoft 365 and Entra.
• Basic knowledge of networking concepts.
• Basic understanding of SIEM tools.

Perks and Benefits

• 100% remote work.
• At least one annual trip to the United States for Summer Summit, plus additional local events in Australia.
• AUD 800 reimbursement for a new starter home office setup.
• 12 weeks of paid parental leave for primary and secondary carers.
• Monthly AUD 185 allowance toward personal phone and internet expenses.
• Monthly AUD 40 home office tech stipend for equipment upgrades or replacements.
• Subsidised private health insurance through the company’s preferred provider.
• Stock options available to all full-time employees.
• Access to the BetterUp coaching platform for personal and professional development.

Additional Information

This role reports to the Senior Manager, Product Support and is based remotely in Australia.

Huntress is committed to an inclusive culture where every team member is valued, heard, and empowered to show up as themselves. The company does not discriminate on the basis of race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. People from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.

Reasonable accommodations are available for applicants who need support during the application, interview, pre-employment testing, or employee selection process. Requests should be directed to the accommodations contact provided by the employer.

The company also uses artificial intelligence tools to support resume screening, skills assessment, candidate matching, and comparison during the early stages of recruitment. Final hiring decisions are made by humans. Applicants acknowledge this process by applying and are referred to the company’s Candidate Privacy Notice for more information on data privacy rights.

The company notes that it does not discriminate against hackers who try to exploit businesses of all sizes.