Partner Success Manager

Role Overview

Huntress is creating its first Partner Success function to strengthen post-sale partnerships and expand the value delivered through the platform. In this role, you will help partners use Huntress to provide cybersecurity solutions to their customers while advancing growth, loyalty, renewals, satisfaction, and retention.

This is a visible, high-impact position focused on helping the business meet its goals by improving partner engagement and reducing churn. You will collaborate closely with sales and marketing to design practical, creative approaches that enable partners to achieve their business objectives through education, training, and support.

Reporting and Location

This position reports to the Vice President of Partner and Customer Account Management and is based remotely in Ireland.

Compensation

The role offers a base salary of €51,200, with on-target earnings of €64,000, plus equity.

Key Responsibilities

• Oversee a portfolio of several hundred partners and customers, with accountability for maintaining relationships, supporting growth, and reducing churn.
• Act as a trusted advisor to partners by helping them improve customer satisfaction, increase adoption, and deliver high-quality service.
• Develop and sustain strong relationships with several stakeholders across each assigned partner organization.
• Partner with internal teams to deliver on goals related to retention, expansion, and overall partner satisfaction.
• Identify and implement creative, meaningful ways to keep partners engaged.

What You Bring

• At least 2 years of experience in a partner-facing position, preferably within sales or customer success.
• Exposure to the MSP environment is an advantage, especially within cybersecurity.
• Hands-on experience using Salesforce or a comparable CRM platform.
• Professional communication skills, both written and verbal, with the ability to engage effectively with partners and customers.
• Strong organizational ability and comfort working in a fast-moving, high-growth setting.
• Capability to juggle multiple priorities across a large portfolio of accounts.
• Ability to run customer success programs and initiatives across a broad account base.
• A proactive mindset with a strong drive to take action and deliver results efficiently.

Benefits and Perks

• Fully remote working arrangement.
• Home office setup support for new starters worth €480.
• Generous personal leave allowance.
• Monthly digital reimbursement of €111.
• Travel to the United States 1 to 2 times each year for company events.
• Pension benefit.
• Access to BetterUp coaching and development resources for personal and professional growth.

Inclusion and Equal Opportunity

Huntress promotes an inclusive workplace where every team member is respected, heard, and empowered to show up authentically. The company does not discriminate on the basis of race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other protected characteristic. The company does, however, actively oppose hackers and malicious actors who attempt to harm businesses.

Accommodation Request

If you need a reasonable accommodation during the application process, interview process, pre-employment testing, or any other stage of employee selection, you may contact [email protected]. Requests unrelated to accommodations will not receive a reply at that inbox.

AI in Hiring

Huntress uses artificial intelligence tools to help review applications, including resume screening, skills assessment, and candidate matching/comparison. These tools support human recruiters during the initial review stage, but final hiring decisions are made by people. By applying, you acknowledge this use of AI in the recruitment process and the associated candidate privacy notice.