SMB Account Manager

About Square

Square has grown from a payments company founded in 2009 into a broader commerce platform that helps merchants run and expand their businesses. Its tools bring together online selling, inventory management, buy now, pay later features, appointment booking, customer engagement, staff hiring and payroll, along with financial services such as lending and cash flow management. With offerings that support sellers at every stage, Square works with businesses ranging from early-stage merchants to large, complex operations.

Role overview

Square is seeking an SMB Account Manager to join its Account Management team and help merchants get more value from the platform. This position focuses on building strong customer relationships, helping business owners reach their goals, and identifying practical ways Square’s products can better support a diverse customer base. The role reports to the SMB Account Manager Lead and is remote, with a preference for candidates based in a city.

What you will do

• Manage and grow a customer portfolio with multi-million-dollar gross payment volume while also supporting retention.
• Learn each customer’s business needs and use Square to help them move toward their objectives.
• Identify opportunities to cross-sell and upsell by uncovering additional customer needs and leads.
• Handle customer questions, concerns, and escalations in a thoughtful and strategic way.
• Contribute to the expansion of the managed accounts program.
• Partner closely with Sales, Support, and Product teams to deliver a strong customer experience across the platform.
• Serve as a product or process specialist for the account management team and share feedback with product managers.

What we are looking for

• 2 to 3 years of experience in sales, account management, or a closely related discipline.
• Proven ability to identify and close sales opportunities while building lasting client relationships.
• Experience managing a pipeline and working toward revenue targets.
• Strong interest in business operations and commercial strategy.
• Excellent organization, analytical thinking, written communication, and verbal communication skills.
• Genuine interest in how technology can help small and medium-sized businesses succeed.
• Entrepreneurial mindset and drive.
• Salesforce experience is considered an advantage.
• BA/BS degree or equivalent relevant experience.

Additional information

Square and Block are committed to building an inclusive workplace where candidates are assessed only on role-related competencies. Reasonable accommodations are available for disabled applicants during the hiring process, and such requests are kept confidential. Applicants may submit up to 9 active applications within any 60-day window, and reapplying to the same role is allowed 90 days after the prior application has been reviewed. Automated AI tools may be used during hiring to improve efficiency and consistency; these tools are subject to local regulations, including bias audits, and personal data is handled under applicable privacy laws.

Benefits

The company highlights a benefits package designed to help employees do their best work and support their personal lives. Mentioned benefits include remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning support.

About Block

Block builds technology aimed at widening access to the global economy across several brands. Square supports commerce and financial services for sellers, Cash App helps people spend, send, and store money, Afterpay supports spending over time, TIDAL is a music platform for artists, Bitkey is a self-custody bitcoin wallet, and Proto offers bitcoin mining products and services.