Showroom Consultant

About the Company

EMCO Corporation has been serving the construction industry for more than 115 years and is recognized as a major Canadian wholesale distributor of plumbing, HVAC, waterworks, and industrial products. The company supports residential, commercial, and infrastructure projects across Canada with quality products and a focus on sustainable solutions for customers and communities.

The organization values teamwork, innovation, customer service excellence, and an ownership mindset. Team members are encouraged to keep learning, try new ideas, and grow in a fast-moving, collaborative environment.

Why Work Here

• Access to experienced mentors and hands-on training
• Clear growth opportunities with competitive pay, benefits, and profit sharing
• Stable employment with a company guided by strong core values
• Participation in a pension plan with employer contributions
• Support for work-life balance and flexible time arrangements

Role Overview

In this position, you will guide showroom customers through product choices and design recommendations, helping them make informed purchasing decisions while maintaining high customer satisfaction. The role is focused on achieving sales and gross profit goals and contributing to profit sharing through strong performance.

Key Responsibilities

• Help showroom visitors understand their needs, recommend suitable products, and close sales
• Build productive relationships with designers, home builders, and architects to generate profitable business
• Prepare prompt quotations and provide accurate delivery timelines
• Work toward or surpass monthly sales and gross profit targets for assigned products
• Process quotes and orders in the system, follow up on purchases, and keep customers updated throughout the process
• Handle customer concerns, including short payments and returns, in a timely and service-focused manner
• Keep product information and literature current and accessible for customers
• Support showroom sales by promoting campaigns and maintaining display materials
• Follow all safety rules at customer sites and within the Profit Centre
• Carry out other duties assigned by the Profit Centre Manager

Qualifications

• Grade 12 diploma or an equivalent credential; post-secondary education is considered an advantage
• At least 2 years of experience in customer service or sales, with showroom experience in plumbing, kitchen, or bathroom products preferred
• Ability to learn the product range thoroughly and suggest solutions that fit customer needs while highlighting value-added services
• Knowledge of current kitchen and bath design trends
• Comfort using Microsoft Office applications
• Strong verbal communication and customer service skills
• Proven relationship-building ability with customers, vendors, and coworkers
• Capability to identify needs, recommend solutions, and close sales effectively
• Good project management skills
• Willingness and ability to learn the software used for order processing
• Intermediate-level math ability

Preferred Experience

• Prior knowledge of or experience with products commonly sold in plumbing, kitchen, or bathroom showrooms

Additional Information

The stated salary range for this position is $40,000 to $45,000 per year.

EMCO Corporation is an equal opportunity employer and is committed to a workplace free from discrimination, harassment, and barriers. Employment decisions are made based on business needs, role requirements, and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or other protected characteristics. The company welcomes applicants from minority groups, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, people with neurodiversity, and others who contribute to a more diverse workplace.