Shift Supervisor - Store 55459, Yonge and Little

Overview

As a Shift Supervisor at Starbucks, you will support the store manager in managing daily store operations throughout your assigned shifts. Leading the team, you'll delegate tasks and assign partner roles to ensure that customers receive outstanding service characterized by promptness, high-quality beverages and food items, and a welcoming store environment. You will exemplify Starbucks' core values and contribute to a workplace recognized as a fantastic place to work.

Key Responsibilities

• Uphold integrity, honesty, and knowledge to foster Starbucks’ culture, values, and mission.
• Maintain composure during busy or unexpected situations to ensure smooth store operation and serve as a positive role model for the team.
• Stay alert to customer and store needs by continuously assessing the environment and customer interactions.
• Communicate effectively with the store manager to enable the team to maintain a "Third Place" atmosphere during each shift.
• Support the training of new partners by reinforcing effective performance and providing respectful, encouraging coaching.
• Report partner performance feedback to the store manager during shifts.
• Promote a positive team atmosphere by identifying changes in morale and communicating concerns to management.
• Create an environment conducive to learning by delivering clear, timely, and respectful coaching and feedback to enhance partner performance and operational standards.
• Provide legendary customer service by prioritizing customer needs and fostering meaningful connections.
• Identify and address customer needs proactively.
• Build positive relationships with team members by understanding their individual motivations and addressing concerns.
• Manage store operations during your scheduled shifts effectively.
• Handle opening and closing tasks as assigned.
• Adhere strictly to Starbucks’ operational policies, including cash handling, safety, and security protocols, to protect all partners during shifts.
• Ensure cash management procedures are followed properly by the shift team.
• Monitor baristas throughout the shift to guarantee excellent customer service delivery.
• Maintain reliable attendance and punctuality.
• Prepare beverages, whole bean products, and food items consistently following recipe and presentation standards.
• Comply with all health, safety, and sanitation requirements for product quality.
• Recognize and celebrate individual and team achievements using existing tools and work with management to develop innovative recognition methods.
• Utilize operational tools to drive performance and achieve service excellence during shifts.

Qualifications and Skills

• Experience in customer service within retail or restaurant settings.
• Leadership ability to guide others effectively.
• Capacity to learn new information and skills rapidly.
• Strong verbal communication skills.
• Familiarity with retail operational environments.
• Excellent interpersonal skills and ability to collaborate as part of a team.

Additional Information

Starbucks is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from people of various backgrounds including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Applicants with criminal records will be considered in compliance with applicable laws. Starbucks provides reasonable accommodations for applicants with disabilities, and contact information is available for accommodation requests.