- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Education
- B.Tech / B.E. in Information Technology
- Eligibility
- Candidates holding a B.Tech or B.E. degree in Information Technology are eligible to apply.
- Resume
- Required to apply
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Job description
About SoftwareOne
SoftwareOne is a global leader in software and cloud solutions, operating in over 70 countries with more than 12,000 professionals worldwide. We assist organizations in optimizing their software investments, modernizing applications, and unlocking value from cloud, data, and AI technologies. Our workforce is dedicated to facilitating collaboration across regions, fostering continuous learning, and providing growth opportunities in a rapidly evolving technological environment.
Role Overview
We are seeking a ServiceNow Technical Consultant specialized in IT Asset Management (ITAM) to join our team. This role focuses on helping enterprises maximize the value of their ServiceNow deployments by designing, integrating, and optimizing enterprise service management platforms to enhance business transformation efforts. The successful candidate will combine technical prowess, consulting skills, and leadership capabilities to collaborate with customers through complex digital transformation initiatives.
Key Responsibilities
- Design, configure, and implement ServiceNow solutions spanning service management and enterprise workflow environments.
- Lead technical integration efforts, application development, and platform architecture, ensuring adherence to ServiceNow best practices.
- Engage with customers and stakeholders to translate business needs into scalable technical solutions.
- Support solution design, project scoping, effort estimation, and participate in technical presales activities.
- Troubleshoot intricate platform challenges through root cause analysis and devise effective resolution strategies.
- Mentor developers and implementation teams, fostering knowledge sharing, developing reusable assets, maintaining documentation, and advancing continuous improvement initiatives.
Qualifications and Skills
- Extensive experience implementing, configuring, and maintaining ServiceNow solutions within enterprise-scale settings.
- Comprehensive understanding of ServiceNow platform architecture, security models, integrations, CMDB, CSDM, and Service Management processes.
- Proficient in JavaScript and contemporary web technologies to support platform customizations and enhancements.
- Familiarity with IT Service Management best practices and ITIL frameworks.
- Strong analytical and problem-solving skills combined with effective stakeholder communication abilities for both technical and business audiences.
- Demonstrated collaborative approach, with capability to work autonomously, lead projects, and contribute constructively within cross-functional teams.
Eligibility
Applicants should possess a B.Tech or B.E. degree in Information Technology to qualify for this role.
Minimum education
Bachelor's Degree