Service Team Associate

Overview

Join our team as a Service Team Associate, where you will help create a welcoming atmosphere for guests and offer outstanding service. Enjoy working in a supportive, safe environment alongside friendly colleagues. Whether you have prior experience or not, we provide training and opportunities for skill development and career advancement. Additionally, you'll have the chance to contribute to the community through our Panda Cares program.

Key Responsibilities

• Deliver an exceptional dining experience by greeting guests, serving food, and processing orders at the register.
• Maintain cleanliness and neat appearance of the store environment.
• Comply with operational standards and safety protocols to serve fresh, quality food.
• Adapt to various roles including front counter, drive-through, or kitchen work in a fast-paced setting.
• Collaborate effectively with team members to achieve daily goals while fostering a positive and enjoyable workplace atmosphere.

Benefits

• Flexible scheduling options.
• Competitive pay.
• Complimentary meals during shifts.
• Medical, vision, dental, and voluntary short-term disability insurance for full-time employees.
• Health and dependent care flexible spending accounts.
• 401(k) plan with company matching contributions.
• Paid vacation, sick leave, bereavement leave, and a leave sharing program for qualifying staff.
• Discounts across various brands.
• Referral bonuses for eligible employees.
• Community involvement opportunities through giving back.
• Comprehensive paid hands-on training.
• Continuous career and leadership development programs.
• Paths for advancement into managerial roles.

Qualifications

• Friendly, helpful attitude suited for teamwork.
• Prior experience in operations is advantageous but not required.
• Minimum education: some high school.
• Food Handler certification might be necessary depending on local regulations; obtained by the candidate at their own cost.

Work Environment & Physical Requirements

The role involves being in a kitchen environment where counter areas can be hot with steam and fumes. Employees are expected to stand for extended periods, prepare hot and cold foods, use kitchen tools such as Chinese cook knives, and work efficiently without compromising accuracy. Physical demands include lifting up to 50 pounds and reaching across 36-inch countertops. The environment is often noisy and fast-paced, requiring excellent communication skills, adaptability, and conflict resolution abilities.

Company Background

Since 1983, Panda Restaurant Group has grown from a single location in Glendale, California, to the largest family-owned American Chinese restaurant brand worldwide, with approximately 2,800 locations. The company is dedicated to providing outstanding Asian dining experiences while fostering a workplace culture built on family values and community impact.

Equal Employment Opportunity

Panda Restaurant Group is committed to equal employment opportunities and does not discriminate based on legally protected characteristics such as gender, race, religion, sexual orientation, disability, or veteran status. We comply with all applicable laws and provide accommodations to qualified individuals to ensure a fair hiring process.