Service Station Manager (Lead)

Role overview

This position is responsible for overseeing all daily activities at a very large or large service station. The role focuses on making sure staffing, stock, equipment, and other resources are used efficiently, quality standards are upheld, customers receive an excellent experience, and revenue goals are achieved.

The station manager must also maintain a consistently high level of customer service in a safe environment that supports environmental responsibility.

Core responsibilities

• Coordinate round-the-clock station operations by ensuring trained staff and the right resources are available in line with quality expectations, efficiency goals, revenue targets, and customer satisfaction standards.
• Arrange shift rosters for station employees, confirm completion of checklists, registers, logbooks, timesheets, and equipment logs, and manage proper shift handover procedures.
• Maintain optimal stock levels for fuel, lubricants, LPG, accessories, consumables, stationery, car wash supplies, oil change tools, uniforms, PPE, mosque needs, and accommodation-related requirements.
• Oversee deliveries and keep records updated accurately.
• Review fuel inventory reports and escalate unusual variances to the Senior Area Manager and maintenance workshop.
• Ensure station equipment and instruments remain in working condition, that faults are logged and communicated, and that repairs to equipment and buildings are completed promptly without disrupting operations.
• Carry out regular inspections and field checks to verify operational standards, monitor service quality, observe working practices, and share feedback with relevant managers.
• Track incident and accident cases involving damage, unauthorized entry, theft, dishonesty, or misconduct, ensuring they are reported, investigated, and documented correctly.
• Examine reports and records such as stock and sales statements, registers, and reconciliations, then take corrective action to support operational excellence.
• Perform random stock and cash checks, investigate differences, prepare explanations, and escalate findings to management.
• Apply inventory policies and procedures effectively to improve efficiency and control costs.
• Review reconciliation reports across three shifts, ensure the day sales summary is entered into the system on time, and confirm cash is deposited in SCDM within two hours of shift closure; investigate BDS variance reports and take action.
• Make sure merchandise is presented according to planograms, monthly promotional newsletters are displayed, and fridge/freezer temperatures in the convenience store are maintained correctly.
• Ensure food and beverage SOPs are followed, wastage is tracked, equipment remains functional, and stock levels for ingredients are appropriate.
• Oversee Fuel Attendants and C-Store Runners so they provide Carside Service using the ordering application at the forecourt while following HSE requirements and using the required protective equipment.
• Monitor station profitability and revenue performance across fuel, conversion, convenience store, food and beverage, lubricants, car wash, LPG, and Carside Delivery, while managing shrinkage, cash reporting, banking, margins, and cost targets.
• Prepare financial performance updates for management, including P&L achievement.
• Ensure the station layout and overall presentation remain aligned with standard retail outlet design and brand expectations.
• Administer overtime in line with company policy and controls.
• Enforce compliance with ADNOC HSE rules, as well as municipality and health authority requirements related to fire safety, environmental protection, and food hygiene.
• Maintain cleanliness and hygiene across services and facilities, and coordinate corrective action with cleaning service providers when needed.
• Ensure incidents are reported and recorded on time and that the required dress code is followed.
• Follow all SOPs covering temperature checks, food safety, expiry checks, planograms, food and beverage handling, and HSE requirements.
• Obtain approvals and follow all authorization procedures as required.
• Respond promptly to F&B QA/QC observations and close any gaps against SOPs.
• Supervise cash handling to ensure full compliance with defined controls.
• Make sure the team follows uniform and PPE requirements at all times.
• Deliver consistent high-quality customer care through all station staff.
• Ensure employees know how to greet customers, manage traffic flow, assist with needs, take payments, explain the reward scheme, and close interactions courteously.
• Assess station staff regularly to confirm they meet technical requirements and can support smooth operations.
• Monitor internal, external, and e-learning training programs so staff gain the skills needed to perform effectively.
• Coach and develop team members so they become proficient and can meet business objectives.
• Build a positive team culture with clear goals, delegation, deadlines, performance tracking, motivation, issue resolution, and team-building support.
• Report any HSE, Code of Conduct, or dress code violations and implement corrective actions to reduce future risk.
• Execute promotional activities in coordination with the marketing plan to support sales and service campaigns across the stations.
• Maintain strong working relationships with internal and external stakeholders while handling important issues promptly and ethically.

Qualifications and experience

A bachelor’s degree in Business Administration or an equivalent qualification is required.

The role calls for 9 years of experience in service station operations, convenience retail, or comparable retail service environments such as auto garages, vehicle service centres, or car rental companies, including at least 4 years in a supervisory role.

Required knowledge and capabilities

• Strong commercial awareness and business judgment
• Ability to interpret and improve revenue, cost, profit, and margin performance
• Experience with process implementation, change management, and quality assurance
• Comfortable using business software, including Excel and MS Word
• Strong verbal and written English communication skills
• Hands-on leadership style with the ability to lead by example
• Proactive, collaborative, focused, and results-driven approach
• Process-oriented mindset
• Customer-service orientation
• Leadership, coaching, mentoring, and motivational ability
• Strong communication and influencing skills

Additional details

This position is based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates. The role is full-time and onsite.

No salary, stipend, number of openings, or start date has been specified.