Service Advisor

Role overview

Tesla is looking for a Service Advisor in Abu Dhabi to help deliver a smooth, high-quality service journey for customers. In this front-facing role, you will represent the brand, keep customers informed at every step, and support the delivery of an innovative service experience that matches the company’s vehicles.

What you will do

• Keep customers informed throughout the full service process, from the initial contact until they receive their vehicle back, while handling minor escalations and challenging conversations as needed.
• Work with the appropriate internal teams to resolve customer issues and make sure concerns are addressed efficiently.
• Set up and manage customer bookings in both digital and in-person settings at the Service Center.
• Serve as a key link between customers and the wider service team to ensure each visit runs smoothly.
• Follow all health, safety, and procedural requirements to protect both staff and customers.
• Partner with other teams to deliver a consistent customer experience and contribute to meeting or exceeding individual performance targets.
• Continuously look for ways to improve the customer experience and help implement better service processes.

What Tesla offers

• A fast-moving, inclusive, and safety-focused workplace built around teamwork and continuous learning.
• Access to advanced tools, modern technology, and software.
• Training and development opportunities to support professional growth.
• A competitive compensation and benefits package, including Tesla shares.

What we are looking for

• A strong customer-focused mindset and prior experience in customer service, with the ability to raise the quality of the customer experience.
• Good problem-solving ability and confidence handling issues calmly and effectively.
• Strong multitasking, time management, organization, and initiative in a busy, changing environment.
• Attention to detail and the ability to deliver work on time.
• Basic understanding of vehicle repairs and automotive technology, plus a willingness to keep learning about service operations and vehicle systems.
• Clear and respectful English communication skills across digital channels, phone, and face-to-face interactions.
• Ability to collaborate well with different people and maintain strong relationships with internal stakeholders.
• Willingness to work shifts to support the team.
• A full GCC valid driver’s license.

Additional information

This position requires an in-person presence in Abu Dhabi. The role is suited to someone who thrives in a lively, changing environment and enjoys working closely with customers and cross-functional teams.