Service Advisor (3S)

Job Summary

The Service Advisor (3S) supports vehicle owners by guiding them through maintenance and repair needs while delivering a high standard of customer care. The role involves translating technical vehicle concerns into clear, practical explanations, suggesting suitable service solutions, building long-term customer relationships, coordinating service appointments, and ensuring customers receive timely updates throughout the repair process. It also includes managing warranty-related cases, keeping service documentation accurate, and following Nissan quality standards, local automotive rules, and internal company procedures.

Core Responsibilities

• Build a strong working knowledge of major vehicle systems such as engines, transmissions, electronics, and hybrid technologies, especially those common in the Saudi market.
• Keep up to date with Nissan product developments, including new vehicle features and model updates relevant to Saudi Arabia.
• Use diagnostic equipment to complete initial vehicle checks and help identify possible issues before technician inspection.
• Read and explain diagnostic findings so customers can understand likely service needs and receive sound preliminary guidance.
• Resolve minor technical matters on site whenever possible to help reduce waiting time and improve customer satisfaction.
• Explain vehicle faults and recommended work in simple language, ensuring customers can make informed decisions based on their needs and budget.
• Represent Nissan professionally while keeping customers informed about repair progress and service status.
• Support customers in sourcing uncommon or difficult-to-find vehicle parts.
• Coordinate with management to plan technician schedules and improve safety, efficiency, and productivity in the workshop.
• Manage parts ordering and monitor stock for essential items such as tires, distinguishing between standard inventory and special-order items to support smooth operations.
• Understand Nissan warranty policies thoroughly and clearly communicate coverage details to customers within the Saudi market context.
• Handle service-related documentation carefully, including service orders and warranty submissions, while maintaining accuracy and compliance with Saudi requirements.
• Maintain detailed records of customer interactions, service history, and warranty activity to ensure continuity and accountability.
• Review claim details carefully to confirm whether repairs or services qualify under warranty rules.
• Ensure all service activities follow Saudi regulatory standards, especially those related to vehicle safety and emissions.
• Advise customers on how regional regulations affect service choices, including rules around modifications and emissions compliance.
• Stay informed about changes in automotive regulations and apply new requirements quickly to service processes.

Requirements

• High school completion or an equivalent qualification is required.
• An associate degree in Automotive Technology is considered an advantage.
• Professional certification such as ASE is preferred, especially customer-service-related certification (C1) or other automotive specializations.
• A minimum of 3 years of experience in automotive service, customer service, or a similar role is required.
• Strong fluency in both English and Arabic is required.

Additional Information

This role is based in Jeddah, Makkah, Saudi Arabia and is offered as a full-time, onsite position.

Compliance Notes

The position requires strict adherence to Nissan’s service standards, Saudi Arabian automotive regulations, and company policies and procedures throughout all customer and workshop interactions.