Senior Workforce Specialist

Position Overview

We are looking for a highly capable and motivated Senior Workforce Specialist to join our Workforce Management team located at the Auckland Airport Campus. This role reports to the Chapter Lead Rostering – Jets and is focused on leading the creation and execution of efficient rosters and processes to support optimal resource management.

Key Responsibilities

• Identify risks or challenges in existing processes and proactively implement solutions to enhance effectiveness and efficiency.
• Maintain and foster strong stakeholder relationships to facilitate system and process changes.
• Drive continuous improvement projects aimed at simplifying workflows and aligning operations with organizational objectives.
• Support the development and delivery of training programs to meet operational demands and ensure timely staff education.
• Contribute to the enhancement and testing of functional systems to guarantee reliability and operational suitability, ensuring training and operational needs are met and communicated.
• Provide day-to-day leadership to the team, offering guidance and promoting a high-performance culture in compliance with business rules, regulations, and standards.
• Oversee identification and reporting of safety risks and hazards and ensure employee training supports safety compliance, protecting employees, customers, assets, and the airline’s reputation.

Ideal Candidate Profile

• Extensive expertise in Workforce Management procedures.
• Strong familiarity with Jeppesen Crew Rostering software and related processes.
• Understanding of contractual and regulatory compliance imperatives.
• Demonstrated leadership skills and capability.
• A mindset focused on continuous improvement and ability to evaluate customer value effectively.
• Excellent communication, problem-solving, and relationship management skills.
• Proven experience in delivering training to end users successfully.
• Clear and effective communicator with strong lateral thinking and adaptability.
• High resilience and flexibility to adjust to dynamic planning and shifting priorities.
• Tertiary qualification in Business, Statistics, Aviation Management, or relevant fields is preferred but not mandatory.

Additional Information

Joining our team offers a chance to positively impact customer satisfaction through optimal resource delivery both now and into the future.

We are committed to fostering diversity, equity, and inclusion, encouraging applicants from diverse backgrounds, including individuals with disabilities, health or mental health considerations, and neurodiversity to apply.

If any accessibility barriers arise during recruitment, please contact the recruiter for support and reasonable accommodations to ensure equitable participation.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."