Senior UX Researcher - Store Experience

Role overview

This position sits within Tesco Technology and focuses on improving the day-to-day experience of store colleagues across the UK’s second-largest employer. The role centres on understanding the needs of people working in stores, as well as those operating in warehouses, distribution centres, and fulfilment centres, then turning those insights into better services, systems, and digital products.

You will collaborate with UX designers, product managers, data analysts, engineers, design managers, and the UX Research Manager to uncover experience issues, shape product direction, and support organisational change that improves outcomes for colleagues and customers.

The ideal candidate brings strong problem-solving ability, a deep understanding of research practice, and a track record of converting research findings into practical recommendations that influence user-centred design and product decisions. You should be comfortable handling complex, multi-service environments, explaining your findings clearly, and working closely with leadership and cross-functional teams. A strong curiosity about people, their motivations, behaviours, and pain points is essential, alongside sharp observation, analysis, design thinking, and a commitment to doing what is right for colleagues and customers.

What you will do

• Lead UX research work, with guidance from the UX Research Manager where needed.
• Improve how colleagues carry out their everyday tasks.
• Build an understanding of workflows across distribution centres and fulfilment centres.
• Identify user needs, define jobs to be done, spot opportunities, and generate insights that shape better user experiences and digital products.
• Plan, scope, and run mainly qualitative research across the full design and development cycle, from early strategic discovery through post-launch validation.
• Help project teams balance business priorities with user needs and contribute to defining the user experience vision.
• Analyse and communicate research findings clearly and efficiently to a wide range of stakeholders.
• Work with cross-functional partners to make sure research insights inform product design strategy and measurable business outcomes.
• Support Product and Design teams in developing effective user-centred processes and ways of working.
• Share research knowledge, raise UX Research capability across the organisation, and encourage wider participation in research activities.

What you need

• A university degree in HCI, a related discipline, or equivalent professional experience.
• Advanced knowledge of UX research, with experience working as a researcher on digital products, ideally with a focus on discovery, strategic research, and defining research priorities for a product area.
• Strong storytelling ability, including excellent communication, presentation, and interpersonal skills, with the confidence to explain complex ideas clearly to different audiences and seniority levels.
• A proven history of using research to influence design and product strategy and deliver measurable results.
• Hands-on experience with a broad mix of qualitative and quantitative techniques, including user interviews, personas or user profiles, user needs and jobs to be done, journey mapping, usability testing, surveys, card sorting, tree testing, and competitor analysis.
• The ability to collaborate effectively with designers, product managers, developers, analysts, and other stakeholders.
• Experience working in agile product environments and using lean UX research methods would be beneficial.
• Experience in fulfilment centres or distribution centres would be an advantage.

Benefits

• Annual bonus opportunity of up to 20% of base pay.
• Holiday entitlement starting at 25 days, plus one personal day and Bank Holidays.
• Private medical insurance.
• 26 weeks of maternity and adoption leave at full pay after 1 year of service, followed by 13 weeks of statutory maternity or adoption pay, plus 6 weeks of fully paid paternity leave.
• Access to a free 24/7 virtual GP service, an Employee Assistance Programme for you and your family, and a range of mental wellbeing support experts.

About Tesco

Tesco’s purpose is to help customers, communities, and the planet a little better every day, with a vision to be every customer’s favourite way to shop, whether at home or on the move. The business values responsibility, sustainability, inclusion, and equal opportunity, and is committed to maintaining an accessible and inclusive recruitment process.

The company offers a broad range of working patterns across its business areas and uses a blended working model that combines office and remote work. Offices remain the place where teams connect, collaborate, and innovate.

Additional information

This role is part of a workplace that values diversity and inclusion and has been recognised as a Disability Confident Leader. Tesco aims to provide a fully inclusive and accessible recruitment experience. The organisation also notes that internal applicants should discuss how the working arrangement may fit with the hiring manager.