Job description

Role summary

This is a remote contract role for a Senior Retail Operations Manager supporting a technology-led retail platform. The position is based in Australia and can be performed from anywhere.

The role carries a competitive payout that will be determined according to the candidate’s experience.

What the role covers

The selected professional will be responsible for keeping daily retail operations running smoothly across a distributed team. The focus will be on logistics coordination, inventory control, customer service workflows, and overall execution efficiency. Because the business operates in a fast-growing gig economy setting, the role has a direct influence on customer satisfaction and revenue performance.

Key duties

Manage the full retail operations cycle, including stock handling, order completion, and escalated customer support issues.
Work with cross-functional partners to introduce AI-supported improvements for inventory prediction and demand planning.
Track operational metrics such as order accuracy, delivery turnaround, and customer feedback ratings.
Lead remote retail teams, including coaching, training, scheduling, and performance conversations to keep service levels consistent.
Review operational data to spot inefficiencies and suggest corrective steps that support business goals.

Skills and qualifications

The role calls for at least 3 years of experience in retail operations management, with hands-on exposure to inventory control and supply chain coordination. Candidates should be comfortable using retail management platforms and AI-based analytics tools for forecasting and performance measurement.

Strong team leadership is important, especially for managing remote staff, handling schedules, conducting reviews, and resolving conflicts. Experience in customer service operations and managing urgent escalations is also required. The ideal candidate should be able to work independently, organize priorities well, and deliver on deadlines in a fast-moving contract environment.

Additional information

This opportunity offers the chance to contribute to an AI-enabled retail operations environment and help improve efficiency and customer experience at scale. It also provides exposure to advanced tools for inventory optimization and workforce management, along with room for professional growth in a high-impact role.

Equal opportunity statement

Hiring is based on skills and experience. Qualified applicants are welcome regardless of background, previous work history, or personal circumstances. Selection is made solely on demonstrated ability and relevant qualifications.