Senior Relationship Manager, Private Banking

Role overview

ADCB’s Private Banking division serves affluent and high-net-worth clients with a complete range of banking and investment support. The team focuses on helping clients manage their borrowing, investment, and long-term wealth needs through tailored solutions, including complex lending structures and personalised wealth preservation planning.

Key responsibilities

• Lead the acquisition of new-to-bank clients and help capture service synergies to meet targets and support the department’s profitability.
• Deliver daily banking support and relationship management that meets or exceeds client expectations.
• Handle client concerns promptly and work toward timely issue resolution.
• Review client feedback to spot opportunities for new product ideas and coordinate with internal specialists to source suitable solutions.
• Look for cross-sell opportunities and collaborate with internal teams to provide relevant offerings to clients.
• Maintain strong control standards by reducing transaction errors, ensuring high-quality service delivery, and following all applicable regulations, policies, and guidelines to protect the bank from credit, legal, reputational, and other risks.
• Follow organisational and departmental procedures, instructions, and operating standards consistently to deliver the expected level of service to customers and stakeholders.
• Manage personal performance in line with the bank’s people policies and working practices to contribute effectively to business outcomes.
• Apply the bank’s service standards and customer promise in all internal and external interactions.

Candidate profile

• Minimum 7 years of experience in a commercial or universal bank, in a client-facing relationship management role serving high-net-worth customers and handling client transactions across businesses.
• Bachelor’s degree in Finance, Economics, or a closely related discipline.
• Associate Wealth Manager Programme (AWM) qualification.
• Strong client service and acquisition capability.
• Ability to build networks across different stakeholder groups.
• Excellent communication skills.
• Comfortable using data-led analysis to secure support for new ideas and initiatives.
• Strong written and spoken English.

Benefits and workplace support

• Access to a comprehensive benefits package, including market-leading medical cover, group life insurance, personal accident insurance, paid leave, leave airfare, preferential employee loan and finance rates, staff discounts and offers, and education assistance for children at certain job levels.
• Flexible and remote working arrangements may be available, subject to eligibility and role requirements.
• Ongoing learning and development through instructor-led training, e-learning resources, on-the-job learning, and professional development programmes.

Work culture

ADCB promotes a respectful, caring, and disciplined workplace that supports professional growth and aligns with long-term career ambitions.