Senior Product Designer (sCity)

Role Overview

We are hiring a Senior Product Designer to help shape sCity at Snoonu in Qatar. sCity is a layered product with multiple surfaces, so this role focuses on improving the experience across customer journeys and internal operational tools. The work involves making the product easier to understand, more dependable, and more efficient for both users and the teams behind events and operations.

This is a broad design role rather than a single-feature assignment. You will work through end-to-end problems, manage edge cases, and design for real-world operational needs at scale.

What You Will Work On

• The customer journey for sCity, including discovery, browsing, booking, ticketing, and add-ons
• Ticket purchase paths in the app, including seat selection where relevant, confirmation, and access
• Event-related workflows in internal tools, including setup, management, and operational handling
• Payment and pricing experiences within the sCity flow
• Improving clarity, consistency, and reliability across both customer-facing and internal experiences
• Refining current systems using data, user feedback, and real operational constraints

Key Outcomes and Scope

• Own the full design process for sCity features and journeys
• Tackle complex problems that span multiple flows and systems
• Design for multi-step journeys while accounting for edge cases, operational rules, and scale
• Pay equal attention to UX structure, hierarchy, and visual quality
• Weigh user needs, business priorities, and technical limitations when making decisions
• Partner closely with Product Managers, Engineers, UX Writers, UX Researchers, and fellow Product Designers
• Use analytics, experiments, and feedback to evaluate and improve solutions
• Support design QA so delivered interfaces match the intended behavior
• Help evolve shared design patterns and suggest improvements to the design system when needed

What Success Looks Like

You will be expected to take senior-level ownership within a defined product area, while still working with support from the wider team.

What We Are Looking For

• Strong product design experience, typically around 5+ years, with comfort leading complex features from start to finish
• Confidence working on products with many states, dependencies, and interconnected workflows
• A strong eye for UI quality and visual clarity, not just functional solutions
• Solid UX thinking paired with good visual and interaction craft
• Ability to design for both customer-facing products and internal tools
• Comfort working through ambiguity and making practical trade-offs
• Clear communication skills and a collaborative approach with cross-functional teams

Nice to Have

• Background in ticketing, booking, events, or marketplace-type products
• Experience with payment or pricing-related product flows

About the Team

You will join a multicultural Product Design team of more than 18 designers working across customer products, merchant tools, and internal platforms. Designers are embedded in product squads and collaborate closely with Product Managers, Engineers, UX Writers, and Researchers. The team values respectful communication, clear thinking, curiosity, direct-but-kind feedback, and a supportive working style.

About Snoonu

Snoonu is Qatar’s homegrown super app, created to make daily life easier through fast delivery, shopping, and more in one place. The company is powered by technology, driven by a global team, and focused on building innovative solutions for the region.

Mission and Values

The long-term goal is to become the first Qatari ultra app that drives the region and its community forward through innovation and technology. The broader mission is to transform how people live by using technology to connect them with more possibilities.

• Customer obsession: keep the customer at the center
• Integrity: act honestly, ethically, and reliably
• Curiosity and creativity: keep innovating and solving problems in new ways
• Ownership and leadership: take responsibility and lead by example
• Smart execution: work efficiently and deliver strong results
• People-first mindset: collaborate well and succeed as a team

Perks and Work Environment

• Work with a global team
• Learning budget, courses, and tools to support growth
• High autonomy and ownership over your work
• Flexible time off with generous leave and wellness support
• Agile ways of working across product and operations

Recognition and Standards

The company is certified as a Great Place to Work®. It also holds ISO 9001:2015 and ISO 45001:2018 certifications, reflecting a commitment to quality and a safe, supportive workplace.

Community and Inclusion

Snoonu emphasizes sustainable business practices and community contribution through CSR initiatives and eco-conscious efforts. The workplace is positioned as inclusive and equal opportunity, welcoming people from all backgrounds.

Additional Information

Humor, thoughtful communication, emotional maturity, and curiosity are all valued within the design team. The environment is described as one where people can learn from different perspectives and work well together.

Applicants are invited to join a team where their work can make a visible impact and their voice will be heard.