Senior Partner Success Lead

About NOCAP Sports

NOCAP Sports operates as the commercial partner embedded within more than 60 university athletic departments, including Florida State, South Carolina, Pittsburgh, and SMU. The company helps schools generate recurring revenue by connecting them with major brands such as Hertz, Walmart, Dr Pepper, and Shell, while also leveraging alumni business networks, athlete marketing programs, and university procurement channels. Its embedded position inside athletic departments is a core differentiator and the basis for the partnerships managed in this role.

Team Overview

The Strategic Partnerships team is responsible for expanding NOCAP’s enterprise partnership network, unlocking new revenue sources, broadening category access, and increasing the long-term value of each relationship. The team manages the full partnership lifecycle, from sourcing and deal design through activation, optimization, and performance tracking, making sure each partnership is commercially meaningful and aligned across the organization.

Rather than focusing on short-term sponsorships, the team builds long-lasting, enterprise-level partnerships. Cross-functional collaboration is central to the work, with a focus on measurable impact for athletes, universities, students, and brand partners. Success is measured by category leadership, revenue growth, retention, and the ability to keep expanding value across the wider NOCAP ecosystem.

Role Overview

As NOCAP grows its enterprise partnership portfolio, the company is hiring a Partner Success Lead to own cross-functional execution and strategic account management across major college sports programs for partners. This position leads the full partner success journey, including onboarding, activation, optimization, performance measurement, and renewal, with the goal of delivering strong business outcomes and an excellent client experience.

The ideal candidate is a highly organized relationship builder and operator who can navigate complex stakeholder environments, move quickly in a fast-paced setting, and help develop culturally relevant programs across sports, athletes, brands, and universities. This person will be a primary point of contact for partner communications, campaign execution, and internal coordination, helping scale enterprise partnerships that create durable growth for both NOCAP and its clients.

College sports is in the middle of a major commercial transformation, and brands entering the space need a partner capable of delivering at enterprise standards. This role sits at the center of that opportunity, owning both relationships and outcomes that turn marquee partnerships into long-term value.

Responsibilities

• Own the full partner success approach for national brand partners and other enterprise clients, covering onboarding, activation, optimization, performance reporting, and renewals.
• Act as the senior cross-functional connector across partnerships, sales, marketing, operations, product, and leadership.
• Spot opportunities to increase partnership value through upsells, new integrations, category expansion, and creative programming.
• Guide the delivery of high-impact campaigns, partnerships, and athlete or university activations so they meet partner goals.
• Create reporting structures, performance dashboards, and executive business reviews that clearly show ROI and commercial impact.
• Develop trusted, senior-level relationships with partner executives and serve as a strategic advisor for important accounts.
• Improve partner retention, satisfaction, and account growth while anticipating risks and resolving escalations quickly.
• Contribute to partnership strategy, operating processes, and best practices as the company scales.
• Coach and support junior team members while helping maintain a high-performance, client-focused culture.

Requirements

• At least 8 years of experience in partner success, account management, or client services, preferably in sports, media, or brand marketing.
• Demonstrated success managing enterprise brand relationships and producing measurable campaign ROI.
• Strong comfort using AI tools and a willingness to adopt new technology to improve partner research, communication, reporting, and campaign execution.
• Strong understanding of the college sports and NIL landscape is highly preferred.
• Excellent communication skills, including comfort presenting to senior stakeholders and executive teams.
• Highly organized, with the ability to manage several accounts and parallel workstreams at once.
• Able to work effectively in uncertain, fast-moving environments with a builder-oriented mindset.
• Experience using CRM systems, project management tools, and reporting or analytics platforms.
• Willingness to travel regularly to university campuses and partner locations to oversee relationships and activations.
• Hands-on experience with HubSpot and Asana.

Success Metrics

In the first year, success means improving retention and satisfaction across the assigned partner portfolio, increasing revenue through upsells and category expansion, and delivering executive business reviews that clearly prove ROI. Performance will be assessed through partner retention, account growth, and the quality of executive relationships built.

Compensation and Benefits

The role offers a base salary of $110,000 to $130,000, plus performance-based commission tied to account growth and retention. Stock options are included to provide ownership in the company’s long-term success. Medical, dental, and vision coverage begins on day one, and the company also provides a 401(k) plan with employer match.

The work model is described as hybrid in Tampa Bay once headquarters opens in 2027, with remote flexibility built into the schedule in the meantime.