Senior Partner Operations Manager

About Sword Health

Sword Health is revolutionizing healthcare by transforming from a human-first to an AI-first approach with its AI Care platform. This platform provides exceptional healthcare accessibility around the clock, drastically reducing costs for payers, self-insured employers, national health systems, and other health organizations. Starting with AI-driven pain management, Sword expanded its services to women’s health, movement health, and mental health. Since 2020, over 700,000 members across three continents have completed 10 million AI sessions, enabling more than 1,000 enterprise clients to prevent upwards of $1 billion in unnecessary healthcare expenses. Supported by 42 clinical studies and more than 44 patents, Sword has secured over $500 million in funding from top investors.

Key Responsibilities

• Manage the daily operational activities for a designated portfolio of partners, including system configuration, file exchanges, billing, integrations, and reporting.
• Lead new partner implementations and manage ongoing operations, coordinating internally to ensure deliverables are met on time.
• Address partner-level escalations, involving Partner Sales, Product, Client/Data Operations, or Customer Success teams as necessary to achieve resolution.
• Prepare and conduct business reviews for assigned partner accounts.
• Act as the primary operational liaison for partners and partner-customer stakeholders.
• Collaborate closely with Partner Sales, Client/Data Operations, Product, and Customer Success teams to maintain smooth partnership operations and proactively identify risks.

Required Qualifications

• Proven experience managing complex operational processes for external partners or clients, including billing, integrations, data/file management, or equivalent system operations.
• Ability to navigate ambiguous situations involving multiple internal and external stakeholders without relying on detailed playbooks.
• Strong analytical and critical thinking skills with the ability to synthesize information clearly and communicate concisely.
• High self-motivation and sound judgment, capable of prioritizing effectively and taking initiative without direction.
• Demonstrated success in establishing trust and managing ongoing, accountable external relationships with clients, partners, or vendors.

Preferred Experience

• Background in health plans, digital health, or within partner/benefits ecosystems.
• Knowledge of partner or channel operations, including implementation, contract handoffs, and ongoing account management.
• Experience dealing with billing, data integration, or technical operations within partner or client-facing roles.

Benefits and Perks

• Comprehensive health, dental, and vision insurance plans.
• Life and Accidental Death & Dismemberment (AD&D) insurance coverage.
• Financial advisory services available.
• Supplemental insurance options including accident, hospital, and critical illness plans.
• Health Savings Account (HSA) benefits.
• Equity ownership opportunities.
• Flexible paid time off (PTO) policy.
• Paid parental leave.
• 401(k) retirement plan.
• Flexible working hours supporting remote-first culture.
• Paid company holidays.
• Access to a free digital therapist for employees and their families.

Additional Information

Applicants must have legal authorization to work in the United States; visa sponsorship is not provided. Employment is full-time requiring a commitment of at least 25 hours per week.

Sword Health is an equal opportunity employer complying with relevant federal and state civil rights laws, prohibiting discrimination based on age, ancestry, color, citizenship, gender identity or expression, marital status, medical condition, national origin, disability, pregnancy, race, religion, caste, sexual orientation, veteran status, and other protected categories.

Note that artificial intelligence tools may assist in parts of the recruitment process, aiding in resume assessment and application review. Final hiring decisions remain under human control.

Compensation is based on base salary, variable pay, and equity, and is adjusted to match exceptional talent and impact. Salary ranges depend on skills, experience, qualifications, location, and market demands, and include potential bonuses, sales incentives, and estimated value of stock options.