Senior Manager, Commercial Development

About Chanel and the Role

Chanel cultivates an inclusive environment that fosters individual development alongside collective success. We deeply value diverse perspectives and encourage candidates who can contribute unique experiences and insights to our team. The Senior Manager, Commercial Development position plays a vital role in supporting Multi-Brand Retail (MBR) partners by strategically managing key wholesale accounts and elevating Chanel's presence and performance across our Retailer networks in the Fragrance & Beaute segment. This position oversees omni-channel business including e-commerce and digital marketing, negotiating opportunities to enhance Chanel’s market share, retail rankings, and client loyalty metrics.

Key Responsibilities

• Serve as the primary contact for designated major Retail accounts, taking full ownership of business outcomes and relationships in Fragrance & Beaute.
• Collaborate with leadership to assess business growth opportunities and lead large, cross-functional projects fostering new ways of working.
• Work with client intelligence teams to design targeted retailer programs.
• Develop seasonal, customized omni-channel marketing strategies incorporating advertising, visual merchandising, and e-retail initiatives.
• Be the internal specialist for each account, proactively driving growth by deeply understanding account specifics, program requirements, financials, and P&L analysis.
• Manage daily communication and relationships with assigned accounts independently.
• Create presentations for both external Retailer executives and internal senior leadership.
• Promote alignment of internal media and external brand activities with overarching brand goals.
• Lead strategic market presentations and follow-ups with Retailer partners.
• Build strong collaborations with field teams and lead related account groups.
• Coordinate with cross-functional internal teams such as Marketing, Planning, Retail Store Environment, eRetail, Client Intelligence, and Client Experience to align account goals.
• Contribute to overall MBR distribution strategy, maintaining ownership of accounts and balancing brand image with profitability.
• Represent the Chanel brand demonstrating deep understanding of its identity and values.

Qualifications and Experience

• Bachelor’s degree required; advanced degree preferred.
• Experience in marketing, business development, account management, buying/merchant roles, digital marketing, or analytics.
• Proven track record in external account or brand management and negotiation.
• Comfortable with data analysis and senior management presentations internally and externally.
• Experience in digital marketing and/or CRM strategy is highly desirable.
• Budget management experience with a strong grasp of P&L.
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written, verbal, and presentation communication skills.
• Analytical proficiency including retail math, financial statements, and modeling.
• Ability to manage multiple priorities, time, and deadlines effectively.
• Independent thinker with the ability to identify and propose growth opportunities.
• Highly adaptable and resilient in dynamic work environments.
• Willingness to travel occasionally for market visits, business meetings, and store evaluations.
• Digital expertise including site merchandising, understanding of digital tactics (direct load, affiliate, SEM, SEO, retargeting, display), and knowledge of paid social KPIs (CTR/CPM, Impressions, Reach, Engagement, LPR, CPC) is a plus.
• This role requires a hybrid working model with at least three days per week at the New York City office.

Compensation

The base salary range for this position is from $87,500 to $135,000 annually. This base salary is part of total compensation which may include variable pay such as bonuses, benefits, and other perks.

Employee Benefits and Perks

• Wellbeing support including two-week August office closure and a dedicated wellbeing fund.
• Comprehensive family and caregiving benefits including parental leave, fertility assistance, MilkStork, and Care.com membership.
• Generous paid time off covering vacations, holidays, sick days, and volunteer opportunities.
• 401K plan and additional incentive programs.
• Robust healthcare coverage featuring medical, dental, vision, virtual care (MDLIVE), One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program.
• Insurance offerings including life insurance, accidental death and dismemberment, short and long term disability, health advocate services, international travel accident and medical coverage, and commuter transit and parking benefits.

Additional Information

Chanel is committed to fostering a workplace where employees perform at their best and feel fulfilled. We emphasize understanding the brand and business deeply to unlock growth opportunities. Our culture prioritizes diversity, inclusion, and respect with active Employee Resource Groups fostering equity aligned with community values.

We encourage employee contribution to sustainability through the "Chanel Mission 1.5°" climate action plan aligned with the Paris Agreement targets, along with engagement in taskforces and initiatives supporting environmental goals.

Chanel strongly supports arts and culture, including global and US-specific programs such as the Chanel Culture Fund, MoMA film sponsorship, Tribeca Film Festival collaborations, and support for emerging creative talents.

Through Fondation Chanel, we champion women's empowerment globally, focusing on safety and autonomy for women and girls, impacting over a million individuals in the past decade.

The company invests in career and leadership development via tailored programs, coaching, and blended learning platforms helping employees grow professionally.

Note: Benefits and perks eligibility may vary and are subject to change.