Senior Hostess

Company Overview

SO/ is a distinguished hotel brand renowned for its fashion-inspired aesthetics and creative luxury hospitality since its 2011 inception. The brand is recognized globally for its innovative design and unique approach within the luxury hotel sector.

Role Overview

We are looking for a seasoned Senior Hostess to join our hospitality team located in Dubai, UAE. This leadership role involves being the initial point of contact for guests, establishing a positive ambiance, and managing front-of-house operations with professionalism and sophistication.

Key Duties

• Warmly welcome guests, embodying the high hospitality standards of the organization.
• Manage and optimize reservations and table assignments to enhance seating efficiency and guest experience.
• Supervise host stand duties, including phone communication, managing waitlists, and ensuring smooth guest flow.
• Provide training, mentoring, and oversight to junior hostesses and front-of-house personnel.
• Address guest inquiries and resolve concerns empathetically and efficiently.
• Collaborate with management, servers, and kitchen crew to maintain operational fluidity.
• Maintain detailed records of reservations, guest preferences, and special requests to personalize service.
• Ensure cleanliness and organized presentation of the host stand and entrance areas.
• Assist with coordination of special occasions, private dining, and group reservations as needed.
• Demonstrate competence with POS and reservation management software.

Qualifications and Experience

• At least 3 to 5 years' relevant experience as a Hostess or similar front-of-house role.
• Proven leadership experience, capable of training and motivating team members.
• Exceptional interpersonal and communication skills with a strong customer service orientation.
• Excellent organizational skills with the ability to multitask in a dynamic environment.
• Familiarity with POS systems and reservation software.
• Skilled in problem-solving and conflict management.
• Professional and friendly manner with empathy in guest interactions.
• High school diploma or equivalent education.
• Fluency in English; additional language skills such as Arabic or French are a plus.
• In-depth knowledge of hospitality standards and best practices.
• Flexibility to work varied shifts including evenings, weekends, and holidays.