- Experience
- 2–4 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Eligibility
- Experienced professionals with 2 to 4 years of relevant customer service, collections, or after-sales support experience who can work from a GPL site office and handle customer interactions, escalations, and coordination with internal teams.
- Resume
- Required to apply
Job description
About Godrej Industries Group
Godrej Industries Group (GIG) serves more than 1.1 billion consumers worldwide across businesses that lead in consumer products, real estate, agriculture, financial services, and chemicals. The group is built on a long history of trust, scale, and innovation.
About Godrej Properties Limited
Godrej Properties Limited (GPL) brings the Godrej Group’s focus on innovation, sustainability, and excellence into the real estate space. Its developments combine over 125 years of legacy with modern design, technology, and sustainable practices.
Role Overview
This position is based at a GPL site office and focuses on managing the full customer journey after booking. It is a customer-facing after-sales role where the main goal is to help homebuyers feel informed, supported, and valued throughout their experience.
Customer Query and Complaint Handling
- Respond to customer questions and complaints received through calls, email, and walk-ins, and resolve them promptly while following GPL’s operating procedures.
- Work closely with Finance, Facilities, and Legal teams to close customer issues efficiently.
- Monitor every escalation and complaint through to closure so that no case remains open.
- Coordinate with the Facilities team for snagging and de-snagging concerns reported by customers.
- Identify repeated feedback patterns and share insights that can help improve customer service quality.
Collections and Payment Follow-up
- Keep customers updated in advance on project milestones and upcoming payment commitments.
- Issue pre-intimations and payment reminders for each milestone according to GPL’s communication process.
- Follow up on overdue payments through calls and written communication, and escalate where needed.
- Ensure payment-related information is updated accurately in SFDC in coordination with the Finance team.
- Partner with internal stakeholders to improve the collections process and reduce payment delays.
Skills and Work Experience
The role calls for hands-on familiarity with CRM tools such as Salesforce or an equivalent platform, along with strong working knowledge of MS Office. Comfort using digital tools for tracking, reporting, and customer communication is also important. Relevant experience for this position is 2 to 4 years.
Benefits and Inclusion
Godrej offers a broad set of people-focused benefits, including support for parents and caregivers, gender-neutral anti-harassment policies, same-sex partner benefits, coverage for gender reassignment surgery and hormone replacement therapy, disability support, comprehensive health and accident insurance, elder care, preventive healthcare, OPD coverage such as vaccinations, dental and vision care, uncapped sick leave, flexible work options including remote and part-time arrangements, mental wellness support, and recognition programmes for individual, team, and business achievements.
Equal Opportunity Commitment
Godrej states that discrimination has no place in the organisation and emphasises diversity as a core philosophy. The company is committed to equal opportunity and merit-based hiring, and does not tolerate discrimination based on nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status.