Senior Executive - Housekeeping

Job Overview

The National University of Singapore is seeking an experienced Senior Executive for Housekeeping to oversee housekeeping functions at Kent Ridge Campus. This role involves leadership and coordination of daily operations to maintain high standards of cleanliness and guest service.

Key Responsibilities

• Lead and organize daily housekeeping tasks covering guest rooms, public areas, meeting rooms, lounges, and lobbies to ensure optimal cleanliness and presentation.
• Manage shift scheduling to guarantee seamless service coverage and smooth handovers between shifts.
• Perform routine inspections to verify adherence to cleanliness and maintenance standards.
• Control inventory of cleaning supplies, guest amenities, and linens, utilizing RFID Linen Robot and Counting Box technologies.
• Ensure proper usage and upkeep of housekeeping equipment such as EZ Maid bed lifters and related tools.
• Supervise a team of 19 outsourced housekeepers daily, enforcing hotel-level standards and productivity benchmarks.
• Assist with staff scheduling, task assignments, and monitor performance; provide both initial and refresher on-the-job training focusing on cleaning protocols, safety, and guest interactions.
• Foster a motivated and collaborative team environment promoting excellent customer service.
• Coordinate with vendors and external service providers to secure timely delivery of linens, cleaning materials, and amenities, while monitoring stock levels via RFID systems and recommending vendor improvements where needed.
• Conduct quality audits to maintain 4–5 star hygiene and presentation standards, managing guest feedback promptly and effectively.
• Handle special guest service requests for VIPs, long-term stays, and events.
• Conduct monthly inventory checks to ensure accurate stock control and cost management.
• Ensure compliance with safety, hygiene, and environmental policies through training and incident reporting.
• Collaborate with engineering and front office teams to address maintenance requirements and support events or emergencies.
• Leverage technology including the StarRez Mobile App for real-time room status updates, maintenance tracking, and reporting productivity data.

Qualifications and Competencies

• Minimum 2–4 years of supervisory experience in housekeeping, preferably within 4–5-star hotels or serviced residences.
• Proven ability to manage outsourced housekeeping teams and familiarity with digital housekeeping management systems.
• Strong leadership qualities, organizational skills, and acute attention to detail.
• Effective communication and interpersonal skills capable of working with vendors, staff, and guests.
• Technologically adept with housekeeping systems like RFID tracking and mobile apps.
• Capable multitasker able to adapt to shift work including weekends and public holidays.
• Committed to delivering service excellence with a responsible and accountable approach.
• Competent in problem-solving, decision-making, and fostering a service-driven environment.