Senior Email Support Executive

About the Role

We seek a customer-centric and meticulous Senior Email Support Executive to join our Bangalore team. The candidate must have at least one year of experience specifically in email-based customer support, coupled with strong English communication skills, enabling efficient and professional resolution of customer inquiries while sustaining high-quality service standards.

Primary Responsibilities

• Professionally manage and respond to customer queries via email promptly.
• Provide precise information and resolve customer issues to ensure satisfaction.
• Investigate concerns, coordinating with internal departments for swift solutions.
• Escalate complex matters to relevant teams when necessary.
• Maintain thorough documentation of customer interactions and follow up until resolution.
• Adhere to company policies, quality benchmarks, and established service-level agreements.
• Achieve daily targets for productivity and quality metrics.
• Offer support and guidance to junior personnel as needed.

Required Qualifications and Skills

• At least one year of professional experience in email support, customer care, or related fields.
• Excellent command of written and spoken English.
• Strong skills in composing emails and managing customer engagements.
• Familiarity with Microsoft Office and CRM or ticket management software.
• Effective problem-solving and analytical capabilities.
• Ability to multitask and perform under pressure.
• Flexibility to work rotational shifts if required.

Preferred Attributes

• Customer-first attitude with keen attention to detail.
• Excellent organizational and time management skills.
• Capacity to work independently and collaboratively within a team.
• A positive mindset with readiness to learn and adapt.

Educational Requirements

Bachelor's degree in any field.

Compensation and Joining

Salary will be competitive and commensurate with experience. Preference will be given to candidates who can join immediately.