Senior Director, Pro Technology

About LOVB

League One Volleyball (LOVB) is building a new future for women’s sports. Founded in 2019, it is a mission-driven business spanning sports performance, training, and media, with the aim of transforming volleyball in the United States and creating more opportunities for female athletes.

The timing is significant: women’s indoor, beach, and sitting volleyball have collectively earned historic Olympic success, volleyball is the most-played girls’ youth sport in the country, and millions of current and former players make up a large and active base. Despite that scale, the sport has historically been overlooked by traditional investors, brands, and media. LOVB is addressing that gap by growing a strong club foundation, building a professional league, and connecting the ecosystem through a digital platform designed to support fandom, participation, and long-term growth.

This is a hands-on, mission-led environment for people who want to help reshape professional volleyball and women’s sports through innovation, collaboration, and execution.

Role Overview

The Senior Director, Pro Technology sits at the center of league operations, fan data, technology, and relationships with Pro Team Operators. The position ensures that LOVB Pro’s technology environment can scale, run smoothly, and meet the needs of fans, teams, venues, and league partners.

In this role, you will be the main point of contact for technology and data matters with Pro Team Operators, while also overseeing fan data systems and match-day technology readiness. You will help establish league standards, strengthen adoption of technology across the organization, and support business growth through smarter use of data and systems.

The ideal person is both strategic and practical: someone who can manage relationships well, keep operations organized, and translate technical needs into clear action across many stakeholders.

Key Responsibilities

Pro Team operator partnership

• Act as the league’s primary contact for technology and data matters with Pro Team Operators and team leaders.
• Lead the Pro Team Data Working Group and coordinate collaboration between league and team stakeholders.
• Support onboarding, training, and adoption for newly added Pro Teams.
• Set and maintain league-wide rules for fan data governance, access, and usage.
• Encourage consistent use of league technology tools, systems, and processes.
• Help resolve issues and align priorities among teams, league leadership, and technology partners.
• Work with Pro Teams to improve fan engagement, operational efficiency, and business results.
• Develop trusted relationships with team operators and advise them on technology and data initiatives.

Fan data and platform operations

• Oversee day-to-day support for the fan data environment and core technology platforms.
• Help manage and improve systems such as StellarAlgo, Sailthru, Snowflake, Metabase, and related tools.
• Define and maintain standards for data quality, governance, and proper platform use.
• Support audience segmentation, reporting, campaign execution, and fan engagement activity.
• Coordinate integrations, vendor relationships, and platform enhancements.
• Partner with internal teams and business stakeholders to use fan data for audience growth, retention, and engagement.
• Track platform performance and identify ways to improve usability, effectiveness, and data access.

Technology strategy and operational support

• Work with Pro Team Operators and league leadership to identify and rank technology needs across the business.
• Support technology planning and readiness for league expansion, new teams, and strategic initiatives.
• Assess new technologies that could improve fan experience, operations, and league performance.
• Standardize workflows, operating procedures, and technology usage across league markets.
• Identify opportunities for automation, AI, and process improvement.
• Support cross-functional technology work across league operations, marketing, ticketing, partnerships, and business operations.
• Assist with vendor selection, contract renewals, performance reviews, and relationship management.
• Support ticketing, fan engagement, and digital integrations to deliver a seamless experience.

Match operations and venue technology

• Support technology execution for matches, venues, and league events.
• Coordinate venue technology readiness and preparedness across markets.
• Support systems tied to replay, tracking, scoring, connectivity, media production, and broadcast operations.
• Manage relationships with venue, broadcast, and technology vendors.
• Act as an escalation contact for live-event technology problems and troubleshooting.
• Create standardized match-day workflows and procedures across the league.
• Set and uphold venue standards for technology, connectivity, and infrastructure to support reliable execution and fan experience.

Governance and continuous improvement

• Monitor platform adoption, performance, and operational effectiveness across the league.
• Identify risks, gaps, and opportunities to improve processes and technology.
• Build reporting and operational dashboards to support better decisions.
• Lead improvement efforts that increase scalability, reliability, and user experience.
• Ensure technology investments support league goals and long-term growth.

Requirements

• Bachelor’s degree is required.
• At least 5 years of experience in professional sports, live events, technology operations, program management, client success, or a related area.
• Background in a sports league, professional team, venue, agency, media company, or sports technology setting is preferred.
• Proven success leading technology initiatives that involve multiple stakeholders and organizations.
• Experience supporting technology platforms, data operations, or fan engagement ecosystems.
• Exposure to customer data platforms, analytics tools, CRM systems, or marketing technology is preferred.
• Strong stakeholder management, relationship-building, communication, facilitation, and organizational skills.
• Analytical, structured, and comfortable solving problems with a data-informed approach.
• Able to explain technical topics clearly to non-technical audiences.
• Experience managing vendors, technology platforms, and cross-functional projects.
• Exposure to AI tools, workflow automation, and emerging technology trends is a plus.

Preferred Background

• Experience supporting professional sports operations, venue technology, or live-event execution.
• Experience with fan data platforms and audience engagement technologies.
• Experience evaluating and implementing technology solutions across different business functions.
• Familiarity with volleyball operations, athlete development, or the wider volleyball ecosystem.
• Experience in a high-growth, startup, or entrepreneurial environment.

Behavioral Competencies

• Strong communicator with the ability to build trust across groups.
• Strategic thinker who can balance long-term planning with day-to-day execution.
• Highly organized, detail-oriented, and disciplined in operations.
• Sound judgment and calm decision-making under pressure.
• High emotional intelligence and professionalism in complex stakeholder settings.
• Collaborative, team-oriented, and service-minded.
• Results-focused with a bias toward action and improvement.
• Skilled at simplifying technical ideas for varied audiences.
• Genuinely interested in LOVB’s mission and the growth of volleyball.

Work Environment and Physical Requirements

• This is a remote role that requires use of a computer, keyboard, mouse, and video conferencing tools.
• The role requires clear communication by video, phone, and written channels.
• Success in this position depends on working effectively in a remote, highly collaborative setting.
• Travel is required for league matches, venue assessments, Pro Team visits, league meetings, and special events.
• Evening and weekend availability may be needed during the professional volleyball season.
• The role also requires responding to live operational issues and technology escalations during matches and league events.

Additional Information

This position is classified as exempt and reports to the Chief Product and Technology Officer. The department code is 307. The role is based remotely in the United States with occasional travel for site visits and business-related events.