Security Guard - Shopping Mall

Overview

This full-time security role is based at a shopping mall site in Winnipeg, Manitoba. The employer is a major security and facility services provider with a large workforce across North America and a strong internal growth culture. Full-time team members may have access to medical, dental and vision coverage, life insurance, employee assistance support, company discounts, and other benefits.

The position is for an experienced security professional who can help maintain a safe, welcoming environment while also supporting a high-quality customer experience. The shift pattern requires full availability on Sunday and Monday.

The pay for this role is CAD 20.50 per hour.

Education and experience

Applicants should have completed Grade 12 or an equivalent qualification. Experience in customer service is considered an advantage, and previous work as a security guard or in a similar role is also beneficial. WHMIS and other safety training are useful additions. The role requires CPR, AED, and First Aid certification, along with a provincial security licence and certification in intervention and de-escalation.

Technical and professional skills

Strong working knowledge of Word, Excel, PowerPoint, and Google tools is expected. Familiarity with relevant federal, provincial, and municipal laws and regulations is required, and candidates must hold a valid driver’s licence.

Interpersonal expectations

The job calls for excellent customer service, strong written and spoken communication, sound judgement, discretion, tact, and diplomacy. Candidates should be comfortable working in a busy, fast-moving setting and should maintain a neat appearance and good personal hygiene.

Key duties

The role combines service excellence with enforcement of property rules and standards. The successful candidate will help create a positive visitor experience while protecting property, people, and assets.

• Provide visible, proactive patrols across assigned areas on foot, by bicycle, or by vehicle, and engage positively with tenants, visitors, guests, and staff.
• Offer directions and general assistance at directory boards, in lobbies, and in other areas of the property.
• Work with guest services and tenant services teams to support day-to-day customer service.
• Stay informed about property activities and special events and assist visitors accordingly.
• Help with issues such as safety concerns, escorts, packages, misplaced vehicles, and similar requests.
• Keep the property safe, secure, and welcoming.
• Apply property rules fairly and consistently.
• Support health and safety initiatives and help promote occupational safety across the site.
• Identify, report, and follow up on hazards and other deficiencies.
• Report suspicious or criminal activity to police and assist responding officers as needed.
• Support tenants and merchants during criminal incidents and ensure law enforcement is contacted when required.
• Respond to medical emergencies and provide first aid, CPR, or AED support until professionals arrive.
• Prepare written incident reports using the employer’s standard reporting system.
• Handle trespassers and unauthorized persons safely and appropriately.
• Be ready to respond to disturbances, crime, and emergencies in line with training and procedures.
• Operate and maintain security equipment, including two-way radios.
• Control access to restricted areas for authorized people.
• Manage vehicle traffic on the property.

Physical requirements

This role requires flexibility, teamwork, and the ability to deal with varied situations and people. Candidates must have corrected vision of at least 20/20 in both eyes and be able to hear conversations from 10 feet away. Work may involve long periods of standing and walking, with occasional sitting, kneeling, bending, and other basic physical movements. The job also requires standing or patrolling for long stretches, sometimes for an entire shift, lifting or carrying items up to 20 pounds, moving up and down multiple flights of stairs, navigating uneven indoor and outdoor terrain, and responding quickly to emergencies, including brisk walking or short-distance running.

Environmental responsibilities

The guard is expected to support the property’s health, safety, and sustainability efforts. This includes helping with green initiatives, closing doors to reduce heat loss in colder months, switching off unnecessary lights to reduce energy use, and backing both management and tenant sustainability efforts.

Benefits

This position includes career advancement opportunities, comprehensive health and dental coverage, and paid training and development programs.

Hiring conditions

All candidates selected for consideration must complete a background check as part of the hiring process. This review may include criminal history, employment verification, education verification, and professional references.

Equal opportunity statement

The employer welcomes applications from qualified women and men, including people with disabilities, visible minorities, and Indigenous persons.

Additional details

Requisition ID: 2026-1617479.