Sales Manager

About Us

MSL Motor Group, a family-owned business established in 1959, is committed to fostering employee growth through comprehensive training and development initiatives. We are proud of our skilled team and are continuously expanding. At MSL Motor Group, we offer more than just a job; we provide a pathway to a long-term career. Our team of over 250 professionals enjoys a positive work environment, with ongoing development, advancement prospects, and competitive compensation.

Mercedes-Benz South Dublin, a premier dealership for Mercedes-Benz in Ireland and a valued part of the MSL Motor Group, upholds the highest standards associated with the Mercedes-Benz brand. Our success is fueled by a dedicated and satisfied workforce. As the nation's first MAR20X dealership, Mercedes-Benz South Dublin implements a strategy designed to surpass customer expectations and optimize sales and service processes. This approach emphasizes customer needs, efficient service structures, digital solutions, and standardized procedures, leading to an enhanced customer experience and improved operational efficiency.

Mercedes-Benz South Dublin is seeking an experienced and proactive Sales Manager to lead its sales operations. Reporting to the General Manager, this role involves guiding a skilled team, boosting profitability, surpassing performance benchmarks, and ensuring outstanding customer service.

To excel in this senior management position, candidates must possess a proven history of achievements demonstrating natural leadership capabilities and substantial experience within the retail automotive sector.

Key Duties and Responsibilities

• Foster a high-performance, collaborative, and empowering leadership culture, effectively influencing and engaging stakeholders across all organizational levels.
• Develop and maintain a strong sales team, emphasizing efficient operations and superior customer service.
• Negotiate and finalize annual sales targets with distributors.
• Achieve excellence in operational performance across all critical metrics, including sales, aftersales, people management, safety, quality, service, efficiency, and cost-effectiveness.
• Ensure strict adherence to group policies and procedures as mandated by the Head of Commercial Operations.
• Maintain unwavering compliance with Mercedes-Benz brand standards and effectively manage the audit process.
• Ensure compliance with Health and Safety Legislation and ISO accreditation standards.

Significant Competencies

Driving Results

• Instill a sense of urgency within the dealership team to achieve sales, customer experience, and profitability goals.
• Regularly review performance and progress using metrics and KPIs to ensure the dealership meets required outcomes.
• Manage the financial and operational performance of the dealership.
• Effectively manage, maintain, and deliver on multiple sales and aftersales objectives set by both Mercedes-Benz and MSL Motor Group.
• Maintain market share within the local region and nationally.

Leadership

• Organize regular meetings with the sales team to ensure their profitability and efficiency.
• Deliver excellent day-to-day operational performance across all indicators: people, safety, quality, service, efficiency, and cost.
• Conduct regular performance evaluations and establish short-term and long-term goals for the sales team.
• Implement training and development plans for teams and individuals, ensuring compliance with Mercedes-Benz training requirements.

Delivering Customer Experience

• Contribute to the ongoing development of Mercedes-Benz South Dublin as a center of excellence for the Mercedes-Benz brand.
• Ensure Mercedes-Benz South Dublin provides an unparalleled luxury customer experience to all customers at every level.
• Maintain high levels of customer satisfaction and build strong relationships with existing and new clients.
• Continuously communicate customer satisfaction performance, along with evolving brand and group requirements, to the Mercedes-Benz South Dublin team.
• Identify changing customer needs or market trends and implement strategies to address them.
• Represent the dealership in interactions with major clients and professional organizations.

Strategic

• Take responsibility for the overall reputation of Mercedes-Benz South Dublin.
• Maximize commercial opportunities for the business.
• Ensure maximum efficiency and profitability for the company.
• Identify and develop new opportunities for the dealership within its primary region.

Additional Information

Candidates are requested to submit a cover letter detailing their availability and salary expectations, along with a comprehensive Curriculum Vitae, if they meet the specified criteria and are interested in this position.