Sales Host

About Everlast Gyms

Everlast Gyms prides itself on a passionate and ambitious team whose dedication to fitness, comprehensive knowledge, and excellent customer service not only engage members but inspire and uphold high standards. This role requires a commitment of 40 hours per week.

Employee Benefits

• Enjoy a 20% discount across all gym brands (fascias).
• Eligibility for the Monthly Champions recognition program.
• Complimentary gym membership.
• Opportunity to conduct personal training sessions outside regular hours.
• Possibility to lead group training classes after receiving further training.

Primary Responsibilities

• Provide outstanding experiences to prospects, members, and guests, utilizing every interaction as an opportunity for sales and retention.
• Actively drive sales of memberships, renewals, upgrades, and secondary purchases including food, beverages, retail, and fitness products.
• Convert inquiries into memberships with confident objection handling, tailored selling, and effective follow-up.
• Enhance member retention by building meaningful relationships, identifying members at risk of leaving, and recommending relevant products and services to improve their gym experience and results.
• Conduct customized gym tours aligned with individuals' goals, upselling services that fit their needs.
• Consistently meet and surpass individual and club key performance indicators (KPIs).
• Perform key holder duties when required, ensuring seamless opening, closing, and shift coverage.
• Learn and proficiently use the membership software and other systems, with training provided.
• Represent the brand as a trusted ambassador, promoting and participating in initiatives like Fitness Challenges, Class concepts, and Workout Wednesday to boost engagement.
• Contribute to maintaining operational excellence by upholding cleanliness, hygiene, and gym floor presentation standards.
• Assist the Head Coach with gym resets and other fitness-related tasks as needed on and off the gym floor.
• Maintain thorough knowledge of all products and services offered.
• Address member inquiries and complaints professionally, escalating to management when necessary.

Required Qualifications and Attributes

• Confident and outgoing personality with a positive outlook.
• Proficient in administrative tasks.
• Driven and ambitious with a strong desire to learn and grow skills and behaviors relevant to the role.
• Open to learning and development opportunities to advance abilities and career progression.
• Willing and able to undertake key holder operational responsibilities as the business demands.
• Passionate about fitness, sales, and delivering excellent customer service.
• Flexible to work shifts that meet business needs, including weekends and bank holidays, and accept additional responsibilities to support team members.
• Focused on targets to support the club’s sales and retention objectives for business success.

Additional Information

Everlast Gyms is part of Frasers Group, offering significant growth potential and valuable experience. The company encourages a fearless approach with key principles to live by:

• Think without limits – Make quick, bold decisions and lead your team confidently.
• Own it and back yourself – Take responsibility for your role and its outcomes.
• Be relevant – Stay relevant to people, partners, and the planet.