Sales Associate - Fresher

About the Role

As a Sales Associate at Lenskart, you will play a critical role in enhancing customer experiences by delivering exceptional sales service in-store. You will contribute significantly to driving the store's revenue through excellent customer engagement and product knowledge.

Primary Responsibilities

• Warmly welcome all customers entering the store and direct them toward the clinic area, highlighting the complimentary eye check-up service.
• Assist with inventory checks, uphold store presentation standards, and perform daily operational tasks to ensure an outstanding shopping atmosphere.
• Operate the Point of Sale (POS) system proficiently to process transactions smoothly and accurately.
• Commit to resolving customer issues proactively, ensuring complete satisfaction.
• Using insights from the Optometrist and customer input, recommend suitable eyewear products, engaging customers effectively to close sales.
• Identify unspoken customer needs by asking thoughtful questions and tactfully timing product pitches.
• Meet the assigned sales targets, including converting eye-tests to sales and minimizing product returns, while adhering strictly to established standard operating procedures.
• Coordinate product pickup with customers post-sale after confirmation from the warehouse, verify lens accuracy before product handover, and handle returns by understanding causes and seeking resolutions to reduce return rates.
• Maintain store cleanliness and hygiene as per Lenskart standards, including displays, frames, instruments, and equipment through regular cleaning.
• Safeguard Lenskart assets by ensuring no loss or damage of stock and equipment occurs in the store.

Working Conditions

The position requires availability six days a week with a rotating weekly day off and shift schedules based on business needs; no night shifts are involved.

Training and Support

Selected candidates will undergo a compulsory offline training session at a Lenskart Academy location as part of onboarding. Lodging and travel expenses for training will be covered.

Compensation and Benefits

The role offers a yearly salary between ₹300,000 and ₹350,000 along with performance-linked incentives and health insurance coverage.

Candidate Eligibility

• Minimum education: completion of 12th standard; graduates are preferred.
• Excellent interpersonal skills to develop rapport and trust with clients.
• Capability to perceive and address unspoken customer needs with effective solutions.
• Strong verbal communication and active listening skills.
• Adaptability to changing work environments and willingness to learn continuously.
• Proactive in taking ownership of tasks with a focus on results and customer satisfaction.
• Skilled at multitasking and prioritizing activities efficiently.

Company Overview

Lenskart is India's fastest expanding eyewear retailer, committed to providing vision solutions including prescription glasses, branded contact lenses, and sunglasses tailored to customer prescriptions. Supported by IDG Ventures, Unilazer Ventures, and TPG Capital, Lenskart continues to broaden its product and service offerings nationwide.